...Locatie: Call Center - Unirii
Perioada contract: nedeterminata
Ce vei face:
-Vei invata treptat cum functioneaza produsele si serviciile bancare pentru a le putea explica telefonic clientilor
-Vei invata sa folosesti mai multe softuri bancare pentru a rezolva...
o Student sau absolvent de studii superioare;
o Minim 6 luni experienta in domeniul Servicii cu Clientii;
o Cuno-tin-e de MS Office (Word, Excel);
o Excelente abilit--i de comunicare;
o Orientat spre rezultate;
o Persuasiune, creativitate, spontaneitate, spirit de...
...vederea îndeplinirii obiectivelor compartimentului respectând standardele de calitate.
-Ofer- feedback superiorilor ierarhici asupra serviciilor -i aplica-iilor informatice noi;
- Salariu de baza atractiv plus bonuri de masa;
-Acordarea bonusurilor de performanta;
...written and spoken);
- Good communication skills;
- Previous experience in Purchasing/ Procurement and client communication (Customer Service/ Technical Support);
- Medium skills in SAP or similar platforms as ERP; CRM;
- Previous experience in ticketing platforms;...
has experience in customer service environment;
- has good verbal communication and listening skills;
- ability to navigate a computerized information system;
- is very calm, because he needs to deal with some difficult situation sometimes, as car accidents;
...details or error messages,
- Proactive flagging incidents where no knowledge solution was found,
- Meeting or exceeding the level of Service when responding to all incoming incidents,
- Accurate and timely hand off to other resolving teams. Benefits:
;- Studiile superioare finalizate;
- Experienta în Customer Service / Logistica / Managementul comenzilor constituie un avantaj;
- Experienta in facturare reprezinta un avantaj;
- Experien-- de lucru in SAP constituie avantaj;
- Cunostinte MS Office;
- Excelente abilitati...
...transactions related to order, revenue, invoice.
o Assisting the management on daily operational activities within the Customer Operations Services department.
o Partner with our stakeholders by answering questions, providing needed guidance and participate on...
At least 1-year work-related experience in customer relationships position or similar
Proven ability to thrive and... ...Support Delivery, Product Management, Educational and Professional Services) and educate customer
Maintain and client database by...
- Bachelor-s degree (minimum);
- Fluent in German/ Slovak/ Czech;
- Advantage if you have HR or customer care experience;
- Previous experience in HR it-s also an advantage but not a must ( you will receive training).
- Offering administrative support for the employees...
...English and Greek
Very good communication skills
Customer orientation Manage the customer relation on the phone:
-... ...relationship by call in order to respect the defined level of service quality:
- Give priority to customer incoming calls
Our client is a $31 billion diversified technology and manufacturing global leader, serving customers worldwide with aerospace products and services, control technologies for buildings, homes, industry and performance materials.
This company has more than 125,000 employees...
Excellent spoken and written communication abilities
Customer orientation and problem-solving abilities
Demonstrated... ...information/ solutions/ counseling to customers regarding the company-s services
Promoting the products and services of the company by means...
...navigate a computerized information system;
- Understands Dutch culture and is able to communicate with native speakers. As a customer service advisor, you will be involved in a variety of inbound customer calls varying from helping drivers to find their way to a...
Candidatul ideal vine cu bagajul:
Abilitati de negociere;
Rezistenta la stress;
Abilitatea de exprimare clara, precisa -i argumentata;
Abilitatea de rezolvare a problemelor -i conflictelor;
Abilitatea de lucru in echip-;
Deschidere la provocari...
.... :) Ce ar trebui sa faci-
· sa oferi asistenta clientilor via chat raspunzand la toate intrebarile referitoare la produsele si serviciile Orange Romania si sa vii în întâmpinarea acestora cu solutii personalizate
· sa tratezi o solicitare venita via chat si prin apel...
- Participation in meetings with support teams;
- Ensure that all of the terms and conditions specified in the Service Level Agreement are followed;
- Distribution of workload amongst 1st line analysts (on-hold incidents, mailbox);
- Providing training...
...Initiative, convincing & influencing, flexibility, planning and customer orientation skills - Ensuring the orders- processing from the... ...receiving to ensure that the products and the deliveries comply with the order specifications
- Preparing/updating customer service reports