Service Desk with German - Consultant (f/m/d)

• You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
• You will identify and assess customer needs to ensure prompt and accurate support
• You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
• You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
• You will work continuously to improve customer service, user perception, and overall satisfaction
• You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date

• Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
• Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
• Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
• Customer-oriented and cool-tempered
• Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
• Ability to work in a team and communicate effectively
• Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure: 

• Start:  by arrangement -  always on the 1st and 15th of the month
• Working hours:  full-time (40h); 27 vacation days
• Employment contract:  Unlimited
• Line of work:  Consulting 
• Language skills:  Fluency in written and spoken German and English
• Flexibility & willingness to travel
• Other:  a valid work permit