Business Lending Operations Specialist with English @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission
At the Business Lending focus is on providing excellent customer service tailored to our businesses.

For you, is the customer king and does providing good customer service give you a kick? Are you someone who wants to be part of an exciting project where we redefine customer banking from a customer-centric environment. Are you an enthusiastic person who enjoys working in self-organizing teams, thinks in solutions and is only satisfied with the best results for our customers? Would you like to support our customers in their banking?

Then we have found the perfect position for you!

Your day to day

Administration

• Administration

• Preparation, monitoring and management of credit contracts and drafting of related collaterals

• Handling administrative requests during the term of a credit contract for professional purposes

• Ensure correct and timely processing of contracts and other administrative documents

• Processing credit and collateral data

• Working independently and taking responsibility

• Continuous improvement

• You are always helping to improve processes, products and services to better meet customer needs and/or operate more efficiently

• Customer

• Performs non-standard customer requests

• Working independently and taking responsibility

Continuous improvement

• You are always helping to improve processes, products and services to better meet customer needs and/or operate more efficiently

Customer

• Performs non-standard customer requests

What you'll bring to the team

A colleague with the talent to take on something and make it happen, who is enthusiastic about helping others to be successful and has the gift of always being one step ahead. In other words, you strive to bring fresh ideas and accept challenges in a rapidly changing and complex environment. You are a person who always collaborates, listens and invests in others in order to achieve common goals. You enjoy challenging the status quo and are keen to propose creative solutions to problems.

As a Customer Loyalty Member, you must also possess the following:

• A flexible mindset, you do not mind working in the extended opening hours of 08.00-18.00 hrs.

• An education completed at the Bachelor or Master level

• You have a positive attitude and are a real team player

• A proactive attitude

• You are precise and have an eye for detail

• Short deadlines don't deter you

• A commercial mindset with an eye for commercial results, customer focus and entrepreneurship

• You have an interest and desire to further deepen your knowledge of company-specific processes and products necessary to perform your duties.

• You are willing to obtain the necessary (legal) certifications for the job

• Excellent command of English

• French is a plus

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).