(Technical) Customer Support Advisor - Dutch
JUJUR
Position: Dutch (Technical) Customer Support Advisor
Location: Cluj-Napoca or Sibiu, office based or hybrid
Employment type: Full-time
Remuneration: Base salary + performance bonus
DUTIES AND RESPONSIBILITIES:
- Communicate with customers using various channels
- Respond to customers queries in timely and efficient manner
- Ensure customer satisfaction and provide professional customer support
- Assist users with pre-sales, general inquiries, and technical support issues via phone and email
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Able to identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Listen to the customer's unique situation and acknowledge their needs
- Go beyond the customer's service expectations so they will remember and share their great experience
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
REQUIREMENTS:
- Native/fluent in Dutch, both oral and written
- Fluent in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Customer oriented role experience will be considered as an advantage
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- This position can be done hybrid or office based.
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Private Health insurance provided by the Company
- Guidance and tools to reach your full potential
- Monday - Friday in rotation shifts between 9.30am and 9pm
- Relocation package and assistance
Oferta de muncă a fost publicată la 2 luni în urmă
Peste 300 000 de români
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