Operations Support Specialist

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Cluj, RO

​Who we are

Everything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.

Whatever you aspire to, at BMW TechWorks Romania we live and breathe software and we offer a wide variety of departments and fields where you can share your professional passion with us. By delivering software all the way from the idea to the final product, we lead BMW into the future of digitalization and mobility. And this also means:

• We search for excellence
• We get involved
• We keep it simple
• We share trust

Join BMW TechWorks Romania on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.

What awaits you 

• Be part of an operational team focused on maintaining seamless system operations and ensuring the reliability of key processes 
• Take an active role in ensuring the smooth functioning of systems through effective monitoring, troubleshooting, and proactive maintenance practices 
• Monitor system performance and usage, proactively identifying potential issues and bottlenecks to ensure system stability 
• Build experience in diagnosing and resolving technical issues, ensuring prompt and effective solutions to minimize disruptions 
• Take responsibility for identifying and tracking system issues, collaborating closely with development teams to resolve them effectively and ensure continuous improvement 
• Be part of a team that values knowledge sharing, problem-solving, and center around efficiency and reliability to drive overall success 

What should you bring along  

• University Degree in Engineering, Computer Science, Business or a related field   
• Minimum of 3-5 years of experience in an operational role is required  
• Comprehensive knowledge of ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) and experience applying them to IT service management processes 
• Experience with monitoring and logging tools (e.g. ELK Stack, CloudWatch, Grafana) 
• Comfortable using AI assistants (GitHub Copilot) 
• Experience in troubleshooting, problem management, and communication, contributing to the seamless operation of our IT infrastructure 
• Detail-oriented and proactive professional to manage and resolve technical issues while ensuring the integrity of our systems and data 
• Proven expertise in problem management, addressing recurring issues with effective, long-term solutions 
• A strong focus on maintaining data accuracy, consistency, and reliability through regular audits and validations 
• The ability to quickly identify, analyze, and resolve technical issues, minimizing operational disruptions. 
• A technical mindset with the capability to analyze code, interpret log files, and monitor performance metrics like latency and response times 
• Proficiency in proactive system monitoring and setting up alerts using tools such as Splunk 
• Excellent communication skills to collaborate effectively and support root cause identification and resolution. 
• A proactive, open-minded, and curious approach to investigating and resolving issues 
• The ability to establish and maintain feedback loops that enhance processes and system performance. 
• Eagerness to learn and adapt to new technologies and methodologies 
• Excellent collaboration skills with development teams to support resolve technical problems 
• Excellent English verbal and written skills 
• Working proficiency in German 
• Nice-To-Have: CI/CD pipelines, AWS Cloud services, scripting skills (bash, Python) for automation, familiarity with relational databases (PostgreSQL) and schema migration tools (Flyway/Liquibase) 

What do we offer?

• Challenging projects with which we are shaping the mobility of tomorrow
• Great team spirit within an international team
• State-of-the-art global IT landscape and processes
• 100% implementation of the Agile Working Model methodology
• Wide range of personal & professional development opportunities
• High level of job security
• Work-Life-Balance and flexible working hours

At BMW TechWorks Romania, we view diversity and inclusion in all its forms as a cornerstone of our team's strength. Equal opportunities are a priority, and fair treatment of all applicants and employees is a fundamental principal of our corporate policy. Our recruitment decisions ensure a balanced and inclusive approach, valuing our people’s different personalities and skills, experience and viewpoints, regardless of sexual orientation, national origin or citizenship, gender identity, age, race, color, ethnicity, religion, or disability.

Job Segment: Operations Manager, Computer Science, Engineer, Operations, Technology, Engineering

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