Head of Digital Service Excellence

A Snapshot of Your Day

As Head of Digital Service Excellence, you'll lead a team responsible for delivering high-quality business support services for SE procurement. Your day will involve refining service concepts, coordinating with outsourcing partners, and ensuring smooth transactional operations in SAP. You'll monitor performance metrics like ticket turnaround and first pass yield, drive continuous improvement, and collaborate with IT teams to maintain reliable service interfaces.

How You'll Make an Impact

• Frameworks & Standards: Define and implement service management frameworks and operational standards for SE procurement systems and solutions.
• Ensure alignment with business needs and drive efficiency across service delivery.
• Collaboration & Oversight: Lead coordination with internal stakeholders and external outsourcing partners.
• Work closely with IT teams to ensure smooth interface operations and support harmonized service execution.
• Performance & Quality Management: Monitor and improve service KPIs such as ticket turnaround times and first pass yield.
• Oversee transactional support processes in SAP, ensuring data accuracy and timely goods receipt posting.

What You Bring

• Bachelor's or master's degree in business administration, Operations Management, or a related field. Certifications in service management (e.g., ITIL, Six Sigma) are advantageous.
• 5+ years of experience in business service management, including leadership of service delivery teams and outsourced providers. Proven ability to implement service frameworks, manage transactional operations, and drive performance through KPIs.
• Deep understanding of service management principles and business support operations, especially within procurement and shared service environments.
• Familiarity with SAP MM and basic knowledge of ARIBA and MDG to oversee transactional processes and interface with IT teams.
• Ability to monitor and report on service metrics such as first pass yield, ticket throughput times, and SLA adherence.
• Proficiency in English is required; knowledge of German is a plus. International working experience is preferred; Willingness to travel 20-40% of the time, both domestically and internationally.

About the Team

Our Corporate and Global Functions are essential in driving the company's strategic initiatives and ensuring operational excellence across various departments, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you contribute to our vision by shaping the global energy transition, partnering with our internal and external stakeholders, and conducting business responsibly and in compliance with legal requirements and regulations

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 99,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character ??? no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits:

• Your lunch with SE meal tickets
• Keep your brain fit with our trainings
• Special for books lovers - Bookster
• Stay safe and healthy with our medical subscription
• Think about your future too with Private Pension Pilon III
• Take care of yourself with our Wellbeing Initiatives

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