Service Delivery Manager with French

Service Delivery Manager with French

Position Description
We are looking for a Service Delivery Manager to oversee the high-quality delivery of IT and business services to internal or external clients. The ideal candidate is fluent in French and has strong stakeholder management skills The role involves ensuring compliance with SLAs, regulatory standards, and organizational objectives.

Your future duties and responsibilities
• Manage and oversee service delivery across accounts or internal departments;
• Serve as the primary point of contact for French-speaking clients and internal stakeholders;
• Coordinate with cross-functional teams (IT, business, compliance) to ensure smooth service operations;
• Monitor performance, manage incidents, and drive resolution of escalated issues in accordance with service management standards (e.g. ITIL);
• Ensure all services comply with banking regulations, audit requirements, and internal controls;
• Lead or contribute to continuous service improvement initiatives;
• Produce regular service performance reports and hold service review meetings with clients and senior management;
• Ensure accurate documentation and knowledge transfer across teams;
• Support governance, risk, and compliance initiatives, especially in a regulated financial environment.

Required qualifications to be successful in this role
• Bachelor's degree in IT, Business, or related field;
• 4+ years of experience in a Service Delivery, IT Operations, or Client Management role;
• Strong knowledge of IT infrastructure, service management frameworks (preferably ITIL), and regulatory environments.
• Fluency in French and English (spoken and written) – mandatory;

Technical & Professional Skills
• Solid understanding of service delivery processes, SLAs, and client relationship management;
• Experience with ITSM tools such as ServiceNow, Jira, Confluence – preferred;
• ITIL Foundation certification – a strong plus;

What you’ll find at CGI:

Employee Share Purchase Plan
Invest alongside CGI through a share purchase plan that is partially co-funded by the company. You can access your investment whenever you choose.

Healthcare & Insurance Coverage
You and your family are covered through a healthcare and dental subscription, along with life insurance that includes medical coverage for your children.

Practical Benefits, Easy to Use
Our online benefits platform brings everything together in one place—from meal vouchers and tickets to medical services, online courses, and access to hobby and leisure activities.

Learning That Matches Your Interests
Use CGI Academia, our internal learning platform, to build skills relevant to your role and future plans. You can also learn up to nine languages through goFLUENT, included in the platform.

Confidential Mental Health Support
Through the Member Assistance Program (MAP), you have access to confidential professional support for both personal and work-related situations, available at no cost.

Books Delivered to the Office
With Bookster, you can borrow from a modern public library, with books delivered directly to the office.

Referral Program
If you recommend someone who joins CGI, you’ll receive a referral bonus—our way of thanking you for helping us grow the team.

Volunteering, When You Choose
CGI for Good connects you with volunteering initiatives where you can contribute to causes that matter to you.

Time Off
Annual leave ranges from 21 to 26 days, depending on your level of seniority.

Office Location
Our Bucharest office is in The Bridge Building, close to Grozavesti metro station, offering easy access and a calm working environment.

Hybrid Work Model
We work in a hybrid setup, combining time at the office with the flexibility of working remotely.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.