Customer Service Representative

About the job and responsibilities

Make our clients’ travel dreams come true, helping them to reserve the best accommodation for their next vacation, offering them support on their requests and keeping them satisfied and loyal for future services!

Working hours shift between 9:00-17:00 and 13:00-21:00, including holidays and 2 weekends per month. The schedule can change according to the business needs.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times (via phone, email and WhatsApp)

• Handle customer inquiries, complaints, and requests efficiently

• Identify customer needs and offer appropriate solutions

• Maintain accurate records of customer interactions

• Collaborate with internal teams to resolve complex issues

• Contribute to improving customer experience processes

• Know the organization's products inside and out in order to advise clients and resolve their inquiries

Your profile

The ideal candidate has:

• Previous experience in Customer Service (min. 1 year)

• Great communication and listening skills and empathetic attitude

• Problem-solving skills and attention to details

• Sales oriented 

• Negotiation skills in order to bring the best possibilities for clients

• Multitasking abilities

Benefits:

• Performance bonuses based on your results

• Meal vouchers

• Team events (Team-Building, Christmas party etc.)

• 7 card

• Friendly office equipped with everything you need (amazing coffee, Fruit Day etc.)

• Career advancement opportunities in a dynamic organizational setting

If you are passionate about helping customers and creating positive experiences, we would love to hear from you!

About us

Founded in Cluj‑Napoca, Travelminit is one of the largest players on the Romanian online travel market since 2017. The Travelminit portfolio includes 10.000 accommodation units (hotels, guesthouses, apartments) in Romania, covering a wide range of stays across the country (seaside, mountains, spa destinations, and major cities). Since 2020, Travelminit has been part of Szallas Group, which owns 12 hotel platforms in Central and Eastern Europe (Romania, Hungary, Poland, Czech Republic, Croatia). In 2022, Szallas Group (including Travelminit) was acquired by Wirtualna Polska Holding, one of the leading e‑commerce and media companies in Poland, publicly listed and headquartered in Warsaw.