C2C Collections Team Manager with English

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

• Assure timely follow-up on old invoices and prepare and monitor blocked and parked invoice reports with a thorough understanding of the client's business area.
• Lead the execution of end-to-end collections operations, ensuring alignment with client expectations and service level agreements.
• Manage the collections department, setting strategic goals that enhance cash flow, customer experience, and overall O2C performance.
• Monitor team performance against cash collection and aging targets, ensuring consistent achievement of financial KPIs and c ollaborate with legal teams and initiate timely engagement in cases requiring formal recovery actions or dispute resolution.
• Lead the development of engagement-specific training materials and mentor team members to build capability and performance.
• Apply advanced collection techniques and adjust strategies based on customer behavior and portfolio risk profiles.
• Collaborate with billing, sales, and customer service teams to resolve invoice disputes and minimize payment delays.

Your profile

• Good verbal and written communication skills - English minimum B2;
• Bachelor’s or master’s degree in accounting, Finance, or related field. Professional certifications like CA, CPA, CMA, or ACCA would be add on benefit;
• 5 – 7 years of experience in Accounts Receivable Process, with at least 3 years in a supervisory or managerial role;
• Proficiency in ERP systems (e.g., SAP S4/HANA) and reconciliation tools;
• Excellent stakeholder management skills with the ability to collaborate across global teams;
• Strong service delivery orientation with a focus on meeting deadlines and quality standards;
• Technology awareness and adaptability to evolving financial systems and tools.

What you’ll love about working here

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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