Privacy Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Privacy & Responsible AI Lead to support the effective delivery of privacy, Responsible AI and data management requirements across assigned VOIS markets, centres and business areas. This role is ideal for a professional with experience in privacy, compliance, risk, data governance or technology governance who is passionate about responsible use of data and technology. You will work closely with business stakeholders to provide practical guidance, manage compliance activities, support risk assessments and help ensure privacy, AI governance and data management requirements are embedded into business processes.

• Deliver Privacy by Design and privacy advisory activities, including Privacy Impact Assessments (PIAs), Data Protection Impact Assessments (DPIAs), records of processing activities, privacy reviews for contracts and suppliers, RFx support and day-to-day privacy advisory requests.
• Apply Vodafone Group privacy requirements and escalate complex or high-risk matters where appropriate.
• Support Responsible AI governance activities, including AI risk assessments, AI inventory reviews, supplier AI and privacy evaluations, transparency reviews and evidence collection for AI use cases.
• Help ensure privacy and Responsible AI requirements are considered early in project and operational lifecycles.
• Support implementation of data management controls, including data governance, records management, retention, deletion and data quality practices.
• Maintain accurate documentation and control evidence in line with agreed methodologies.
• Identify, document and monitor privacy, AI and data management risks, issues, incidents and remediation plans.
• Support internal and external assurance activities by maintaining audit-ready evidence and providing timely reporting.
• Assist with the management of personal data breaches, privacy-related security incidents and Data Subject Access Requests (DSARs), ensuring accurate documentation, stakeholder coordination and timely escalation where required.
• Build trusted relationships with stakeholders across Legal, Security, Technology, HR, Finance, Procurement, Sales, Operations, Service Towers, Group Privacy and Local Markets.
• Contribute to process simplification, automation initiatives, awareness activities and continuous improvement of privacy, AI governance and data management practices.

• University degree in Law, Compliance, Risk, Business, Technology or a related discipline, or equivalent relevant experience.
• At least 3-5 years of experience in privacy, legal, compliance, risk, audit, data governance, technology governance or a related operational control environment.
• Experience within a multinational technology, telecommunications or shared services organisation is advantageous.
• Good working knowledge of EU privacy legislation, AI regulation, cybersecurity requirements and the wider global data protection landscape.
• Experience supporting privacy management frameworks, including DPIAs, PIAs, controller and processor obligations, international data transfers, incident management and individual rights requests.
• Understanding of Responsible AI governance, including AI risk assessments, EU AI Act principles, transparency requirements, human oversight and supplier governance considerations.
• Knowledge of data governance, records management, retention, deletion, data quality and accountability frameworks.
• Ability to interpret legal, policy and control requirements and translate them into practical business guidance.
• Strong analytical, risk management and problem-solving capabilities.
• Excellent stakeholder engagement, collaboration and communication skills.
• Fluent English with strong written and verbal communication abilities.
• Professional privacy certification such as CIPP/E, CIPM or equivalent is preferred.
• AI governance, data governance, security or risk certifications are desirable.
• Good digital and AI literacy, including the ability to understand technology-enabled business processes and recognise when specialist input is required.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Hybrid way of working: 2 days from office per week (8 per month)
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the following options: meal tickets / private pension / vacation vouchers / cultural vouchers - within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun, and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

• Advanced Privacy by Design and data protection assessment techniques.
• Responsible AI governance and AI risk assessment methodologies.
• Data governance, records management and data lifecycle management practices.
• Regulatory interpretation and practical compliance advisory skills.
• Audit readiness, assurance support and evidence management capabilities.
• Cross-functional stakeholder management within a global matrix organisation.
• Risk identification, remediation tracking and governance reporting.
• Operational excellence and continuous process improvement techniques.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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