Customer Service Team Lead with Italian

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Lead, coach, and develop the Customer Service team; manage workload, priorities, and performance;
• Oversee the full O2C process and ensure accuracy, compliance, and service level achievement;
• Manage escalations involving key customers, complex orders, credit issues, and delivery challenges;
• Collaborate with Sales, SCM, Finance, Logistics, and plants to ensure alignment and resolve issues;
• Monitor KPIs, drive continuous improvement initiatives, and support process standardization;
• Ensure documentation quality, audit readiness, and adherence to corporate policies.

Your Profile

• Good command of spoken and written English and Italian - minimum B2 level;
• 3- 5 years of experience in Supply Chain (Order Management, Procurement, O2C etc.);
• Leadership experience in Customer Service or Order-to-Cash roles;
• Strong decision-making, communication, and stakeholder management skills;
• Deep knowledge of O2C, SAP SD, and international commercial processes;
• Ability to motivate teams, drive improvements, and manage high-impact situations effectively.

What you’ll love about working here?

• Flexible and dynamic work environment involving teams spread across different global locations;
• Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
• Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
• Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).

Capgemini Romania is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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