GERMAN & ENGLISH SPEAKING CUSTOMER ADVISOR
6000 lei/lunaCareer Nest Academy
GERMAN & ENGLISH-SPEAKING CUSTOMER ADVISOR
(Please read carefully: Only candidates meeting the language and location criteria will be considered)
KEY REQUIREMENTS & CONDITIONS (Must-Haves):
- Languages: Advanced/C1-C2 level in spoken and written German AND a Minimum B2 level in English for internal communication.
- Location: Bucharest, Romania (Ability to commute to the District 4 office 3 days per week).
- Work Model: Hybrid (3 days on-site, 2 days remote).
- Schedule: Monday-Friday, 09:00-18:00 (Full-time availability required).
- Contract: Full-time, permanent contract with multiple start dates available.
COMPENSATION & BENEFITS:
- Total Base Net Income: 5,969 RON Net/month (Composed of 5,569 RON Net base salary + 400 RON Net hybrid/work setup allowance).
- Meal Vouchers: 25 RON per worked day, loaded monthly onto a Pluxee Card.
- Bonuses: Performance bonuses based on CSAT and service quality KPIs.
- Extra Earnings: Additional earnings available through cross-selling/upselling opportunities.
- Overtime: Weekend/overtime coverage is rare but carries a 25% premium.
THE ROLE & RESPONSIBILITIES: Join our dynamic Bucharest team for a hybrid role focused on customer interaction.
- Handle customer interactions via phone, email, and live-chat.
- Utilize CRM systems for accurate documentation of all customer interactions.
- Collaborate with internal teams and escalate complex issues as needed.
- Identify and pursue cross-selling/upselling opportunities.
CANDIDATE PROFILE:
- Customer service experience or the ability to handle phone, email, and live-chat interactions.
- Strong communication and active-listening skills with a proactive, patient, empathetic, and solution-oriented approach.
- Good computer literacy and MS Office knowledge.
- Experience with CRM usage and comfortable with cross-selling/upselling.
- Training Schedule: Must be available Monday-Friday, 10:00-17:00 for 1 week of training.
Oferta de muncă a fost publicată la 10 ore în urmă
Peste 300 000 de români
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