Skills

German English English (Advanced) German (Advanced)

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Quality Assurance role.

What will my future role be about?

· Carry out the detailed assessment of contacts/conversation that are resolved.

· Assess if the business and compliance requirements are followed as per the SOP/guidelines.

· Identify the gap and share/update constructive feedback.

· Execution on daily deliverables and detailed instructions provided on new assignments.

· Decisions made are to keep in mind, not to impact on the team / self-efficiency.

· Individual contributor as a part of a team, with a focused scope of work.

· Provide clear and crisp understanding of errors made.

What should I bring to the table?

· Freshers or 6 months experience in any Quality Review process.

· Advanced level of English and German.

· Good working knowledge of computer ., MS-Office (Google sheets will be an added Advantage) · Attention to details and a results driven approach is a must.

· Ability to work well under pressure.

· Client oriented, flexible, patient.

· Excellent written communication skills.

· Good organizational skills.

For experienced candidates:

· Excellent verbal & written communication & presentation skills.

· Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.

· Good Interpersonal & people management skills with good problem solving approach.

· Good analytical skills for MIS, number crunching & reporting to internal & external customers.

· Ability to exercise managerial judgment and perform as a mentor.

· Ability to multi task multiple activities by effective delegation and monitoring.

· Demonstrated Customer Service Skills.

What's in it for me?

· Extra annual leave days depending on the total length of working experience.

· Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: WILearn, Udemy, Bookster, as well as through internal & external trainings and certifications.

· Medical subscription at Regina Maria plus special offers on first-degree family member subscriptions.

· Life insurance, covering extra medical services to be claimed (Groupama).

· Training and development opportunities (in-house and external).

· Child Birth Allowance.

· Employee Assistance program.

· Monthly subscription Bookster - the first modern library for companies in Romania.

· Employee Referral Program with attractive incentive schemes.

· Free coffee in the office + catering meals from Wipro events.

· Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location.

· Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs.

Benefits

Financial

Medical

Development

Workplace

Free time

Online interview

What is your level of proficiency in German/English?

Interview and assessment stages

What are your salary expectations?

Quality Assurance Analyst with German - WFO