...AllCloud is looking for a talented and passionate Technical Support Engineer to join the success of our growing company.
The candidate will work with a team of cloud experts and will be giving technology services to leading companies.
The position is located in Bucharest, Romania.
The Technical Support Engineer will work in shifts and will have the following responsibilities:
Answer calls from Ceragon customers.
Follow helpdesk process to support cases.
Work in lab...
- Previous exposure to Antivirus and Malware functionality would be a huge plus.
- Offers Technical Support service via email and remote sessions in order to ensure the business objectives.
- Will be working mostly with Microsoft OS,...
...of coding (i.e. HTML, XML, Java, Java script, C#, Perl, etc.)
o Fluent English is mandatory.
Being a Technical Support Engineer allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position...
Required Knowledge and Skills
Solid IT technical background (OS - Unix, Windows; Networking, relevant Telecom systems knowledge (e.g SMSC... ...with developers, Project and Product Managers
Maintenance & Support
Participate in each project handover to support to obtain all...
...Assets, or other ERP Financial Solutions is a plus.
- Functional/Technical background in assigned product area (. Financials) and exposure... ...a problem resolution.
The position is for a Technical Support Professional with a functional background in Financials. Reports...
...related field recommended. Bachelor's Degree is preferred
- At least 2 years experience in a support position
- Experience with SQL and Oracle databases
- Strong technical problem solving skills, with an ability to troubleshoot complex application issues
...customer satisfaction by resolving and coordinating resolution of technical product problems and building customer relationships.... ...through to case closure, ensuring customer satisfaction of their support experience
Independently resolves problems of diverse scope...
- 2-5 years of relevant experience in technical support/customer service is preferred;
- Excellent communication... ...work in shifts;
Nice to have:
- Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information...
...Spanish/ French/ Italian skills.
o Opens support cases in the Customer Relationship Management system (CRM) for... ...phone calls and routes them to the appropriate team / queue in Technical Support or another PTC department
o Escalates critical customer...
...your work self-dependent and target oriented.
-In this position you will be the first contact person for technical support inquiries from customers about our laboratory products;
-You handle customer complaints;
-Cooperation with all departments...
...Technical support on all parts and components including all Dahua product lines.
•Troubleshooting Issues in the field over the phone, Skype or email.
•Support to Installation and Distributors in the field.
•Field training on new product launches, roadshow and workshop...
...o You will tackle multiple issues in parallel and solve complex technical issues.
o You must be comfortable in a technical environment... ...Team:
o You will work as a member of a global team providing support to PTC-s customers.
o As a member of our global support organization...
Do you love helping people? Do you love solving problems? AdsWizz is hiring a Senior Technical Support Engineer based in our Center of Excellence in Bucharest, Romania. As a Senior Tech Support Engineer extraordinaire, you will be on the frontline of Adswizz’s customer...
- Minimum 1 year of experience in programming and SQL queries;
- Knowledge of the French language at an average level;
- Programming - Basic;
- Windows Applications - Basic;
- Windows Networking - Basic;
- SQL - Intermediate/Advanced;
- Microsoft SQL/Oracle/DB2 - ...
...Remote diagnostics, troubleshooting, analysis and resolution of support issues.
Follows established process and procedures to... ...accordance with procedural guidelines.
Maintains a high degree of technical knowledge relating to assigned customer or product.
- Previous experience in a technical support environment;
- Degree level technical background achieved through appropriate educational study;
- English advanced.
- Coverage of Technical Support Helpdesk (Hotline only)
- Providing technical support level 1 for fire...
...The technical support engineer provides support and troubleshooting via telephone, email and web conferencing.
German... ...communication of issue status to customers, sales representatives and senior engineers
Perform troubleshooting and analysis,...
...connected, always-on, thinking, and autonomous. Our mission is to enable companies in the same way. We are looking for a Senior Technical Support Engineer to help our customers realize the vision and go above and beyond to satisfy their need.
As a Senior Technical Support...