Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional...
...Locatie: Call Center - Unirii
Perioada contract: nedeterminata
Ce vei face:
-Vei invata treptat cum functioneaza produsele si serviciile bancare pentru a le putea explica telefonic clientilor
-Vei invata sa folosesti mai multe softuri bancare pentru a rezolva...
...experience in Purchasing/ Procurement and client communication (Customer Service/ Technical Support);
- Medium skills in SAP or similar... ...system, in order to ensure the good functioning of the system;
- Assists the user in requesting the proper accesses in the systems;
o Student sau absolvent de studii superioare;
o Minim 6 luni experienta in domeniul Servicii cu Clientii;
o Cuno-tin-e de MS Office (Word, Excel);
o Excelente abilit--i de comunicare;
o Orientat spre rezultate;
o Persuasiune, creativitate, spontaneitate, spirit de...
...vederea îndeplinirii obiectivelor compartimentului respectând standardele de calitate.
-Ofer- feedback superiorilor ierarhici asupra serviciilor -i aplica-iilor informatice noi;
- Salariu de baza atractiv plus bonuri de masa;
-Acordarea bonusurilor de performanta;
has experience in customer service environment;
- has good verbal communication and listening skills;
- ability to navigate a computerized information system;
- is very calm, because he needs to deal with some difficult situation sometimes, as car accidents;
o Support and process transactions related to order, revenue, invoice.
o Assisting the management on daily operational activities within the Customer Operations Services department.
o Partner with our stakeholders by answering questions, providing needed...
- Minimum 12 months- experience in a customer service role.
- Good computer literacy - competent in the main Microsoft Office packages and Internet Explorer
- Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing...
;- Studiile superioare finalizate;
- Experienta în Customer Service / Logistica / Managementul comenzilor constituie un avantaj;
- Experienta in facturare reprezinta un avantaj;
- Experien-- de lucru in SAP constituie avantaj;
- Cunostinte MS Office;
- Excelente abilitati...
- Bachelor-s degree (minimum);
- Fluent in German/ Slovak/ Czech;
- Advantage if you have HR or customer care experience;
- Previous experience in HR it-s also an advantage but not a must ( you will receive training).
- Offering administrative support for the employees...
...technology and manufacturing global leader, serving customers worldwide with aerospace products and services, control technologies for buildings, homes,... ...C2C on customer credit ratings, credit limits, and assistance in overdue receivables
Information to customers,...
At least 1-year work-related experience in customer relationships position or similar
Proven ability to thrive and... ...Support Delivery, Product Management, Educational and Professional Services) and educate customer
Maintain and client database by...
...English and Greek
Very good communication skills
Customer orientation Manage the customer relation on the phone:
-... ...relationship by call in order to respect the defined level of service quality:
- Give priority to customer incoming calls
...details or error messages,
- Proactive flagging incidents where no knowledge solution was found,
- Meeting or exceeding the level of Service when responding to all incoming incidents,
- Accurate and timely hand off to other resolving teams. Benefits:
Connect Group Romania is extending its staff with a
Customer Service Assistant
for its EMS Division Requirements:
- University degree
- Experience with international customer service activities, logistics and distribution
Excellent spoken and written communication abilities
Customer orientation and problem-solving abilities
Demonstrated... ...information/ solutions/ counseling to customers regarding the company-s services
Promoting the products and services of the company by means...
Candidatul ideal vine cu bagajul:
Abilitati de negociere;
Rezistenta la stress;
Abilitatea de exprimare clara, precisa -i argumentata;
Abilitatea de rezolvare a problemelor -i conflictelor;
Abilitatea de lucru in echip-;
Deschidere la provocari...
...navigate a computerized information system;
- Understands Dutch culture and is able to communicate with native speakers. As a customer service advisor, you will be involved in a variety of inbound customer calls varying from helping drivers to find their way to a...