SRE Expert @ ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from our office in Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here's a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

As an SRE Expert, you will play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy, balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking, strong stakeholder alignment, and the ability to collaborate within a distributed team--each member focusing on a specific tribe.

WB Tech SRE is a CoE, with an IT Lead in the MT WB Tech. WB Tech focuses on facilitating the functional and product-oriented activities of the Wholesale Banking division across borders. Examples of these activities are Lending, Financial-Markets and Wholesale channels.

The CoE is made up of four different "teams", who each have a specific responsibility and scope and has the following organization structure.

• SRE Expert Leads - Focus on driving Reliability across the tribes and technologies, this role is functionally part of the Expert Leads

• SRE Engineers - Focus on reliable engineering and engineering best practices

• WBMIM - Incident coordination team that also includes some process owner roles and activities

• SRE Testing - Team focused on test automation and test practices for WB

Each SRE Expert leads a tribe(s) in regard to their SRE practices and implementations. You are participating in Global SRE Guilds and have a responsibility for a set of SRE capabilities.

Roles and responsibilities
As a SRE Expert, you are dedicated to supporting the FMGT CBSM Team and the FMGT tribe in their SRE/Reliability objectives.

The CBSM team's focus is on all aspects of reliability and to have the best available service for customers/stakeholders. This role holds multiple facets entailing the following activities:

What You'll Do (Role & Responsibilities)

• Reliability Governance: Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets across development teams and on a Critical Business Service level.

• Toil Reduction: Analyze workflows to identify systemic inefficiencies and guide teams on how to automate operations or remove waste.

• Provide knowledge and help execute SRE topics, like SLO/SLI definitions and setup.

• Analyze and help support in Root Cause analysis and Swiss Cheese Post-Mortems, help identify and check execution of the necessary improvement actions to prevent the incident in the future.

• Data analysis (Incident, Problem, Change) identify systemic causes, propose structural improvements, and advocate them in the organization.

• Provide hands-on support in case application teams are struggling with any reliability topic.

• The SRE Expert role is one that requires flexibility and agility with switching technical expertise and communicative skills to facilitate the organization.

• Contribute to the E&R organisation

What You'll Need (Requirements)

• Experience: 4+ years of experience in Software Engineering, SRE, or Technical Product Management with a strong understanding of the software development lifecycle (SDLC).

• Process & Frameworks: Strong expertise in establishing SLOs/SLIs, error budget policies, and continuous improvement frameworks.

• Observability Knowledge: Familiarity with monitoring, logging, and tracing concepts (e.g., Prometheus, Datadog, OpenTelemetry) to review system health metrics.

• Soft Skills: Exceptional communication and negotiation skills. You must be comfortable influencing engineering practices and mentoring developers without direct authority.

Bonus Points (Nice to Have)

• Experience implementing ITIL, Agile, or DevOps practices at scale.

• Certification in Cloud Architecture or Agile Project Management.

• Previous experience as a Tech Lead or Engineering Manager.

What you'll bring to the team
You bring structure, curiosity and a passion for improving reliability. You are comfortable navigating across engineering teams, SRE specialists and senior stakeholders. You thrive in analytical work, identify what others may overlook, and have the courage to challenge the status quo to drive structural change.

Currently we are looking for someone that feels they fit the above description and understands the below technical skill set.

• Knowledgeable on CI/DC standards (preferably Azure DevOps);

• Extensive knowledge of IT tools to share and collaborate;

• Experience with monolithic application landscape;

• Must have user experience with monitoring and alerting tools (Prometheus, ELK, Grafana etc).

• Knowledge of open telemetry is a bonus.

• Knowledge of Site Reliability Engineering - (SRE) concepts, SLI, SLO, error budgeting, availability reporting

• Ability to understand Consumers and engineers

• Problem solving mentality

• Strong voice and healthy scepticism.

• Mentor and coach other SREs in the FMGT tribe

• Good knowledge of IT security principles

• Good knowledge of containers and cloud tooling

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