Customer Relationship Manager (English)

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description

Function: Colt CEO Office

Employment type: Permanent

Set up: Hybrid, late night shifts from 5 pm - 1 am PT time

Please try to submit your CV in English only.

Why we need this role

You will act as the key link between Colt and its customers, building strong, trusted relationships and ensuring an excellent customer experience throughout the service lifecycle. You will support sales colleagues with revenue‑generating activities, while serving as the primary point of contact for customers post‑sale. Working closely with internal teams, you will proactively manage queries, resolve issues, and deliver effective solutions. This role places you at the heart of the business and is ideal for someone who enjoys variety, thrives on collaboration, builds lasting relationships, and takes pride in making things happen.

What you will do

• Act as the primary point of contact for a portfolio of customers, ensuring a smooth onboarding and an effortless in‑life experience.
• Partner closely with Sales to support revenue‑generating activities, including transactional sales, renewals and account projects.
• Build strong customer relationships, developing a clear understanding of customer needs and acting as the link between customers, Sales and internal teams.
• Coordinate pricing, quoting, ordering and contract activities to ensure speed, accuracy and right‑first‑time delivery.
• Work cross‑functionally to manage customer requests, resolve issues, and proactively escalate risks to customer satisfaction.
• Communicate clearly and regularly with customers on request progress, using customer‑friendly language.
• Lead and participate in customer meetings, focused on service management and continuous improvement.
• Educate customers on Colt’s tools and processes, promoting digital engagement and self‑service.
• Ensure invoicing queries are handled in line with dispute policy and support initiatives to measure and improve customer satisfaction.

What we're looking for

Typical tasks and responsibilities will include:

• Fluency in English and any other European language is desirable.
• Proven experience in a customer‑facing and/or sales‑support role, ideally within a fast‑paced, service‑driven environment.
• A solid understanding of networking technologies and products, or the ability and enthusiasm to quickly build technical knowledge.
• Excellent written and verbal communication skills, with the ability to explain complex information clearly and confidently.
• Strong interpersonal, coordination and stakeholder‑management skills, with a collaborative and solutions‑focused mindset.
• The ability to influence and engage stakeholders at all levels to deliver positive outcomes for customers.
• A genuine passion for delivering outstanding customer experiences and continuously raising the bar.
• Comfortable adapting to changing customer needs and evolving business priorities.
• Demonstrates Colt’s values through professionalism, ownership and integrity.

Might haves:

• Previous experience in the telecoms industry (2–3 years) is desirable, but not essential for the right candidate.

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.