Amazon DSP Key Accounts Manager

Role Title
Amazon DSP Key Accounts Manager
Location
Remote — Balkans Region Preferred
Compensation
USD $5,000 per month base salary + performance-based bonuses
Bonus eligibility may be tied to client retention, upsell revenue, portfolio growth, campaign performance, and new business contribution.

About the Role
We are looking for a senior Amazon DSP Key Accounts Manager to own and grow strategic client relationships across Amazon DSP and broader Amazon advertising services.

This is not a basic media buying role. The ideal candidate must combine Amazon DSP expertise, strong client management, commercial thinking, and sales ability . They will be responsible for managing key client accounts, identifying growth opportunities, supporting new business conversations, improving retention, and ensuring that clients see clear commercial value from our Amazon DSP services.

The person in this role will act as the main point of contact for high-value clients, translating business goals into DSP strategy, coordinating with internal teams, presenting performance insights, and proactively driving account growth.

This role is best suited for someone who can speak confidently with founders, CMOs, brand owners, and senior ecommerce leaders — not someone who only knows how to pull reports or launch campaigns.

Key Responsibilities
1. Key Account Ownership

• Own and manage a portfolio of Amazon DSP clients.
• Serve as the primary client-facing contact for strategy, communication, performance updates, and escalation management.
• Build strong relationships with client stakeholders, including founders, marketing heads, ecommerce leaders, and brand managers.
• Understand each client's business model, margin structure, growth goals, product catalog, seasonality, and Amazon ecosystem.
• Lead recurring client calls, business reviews, strategy sessions, and performance check-ins.
• Ensure clients clearly understand what is being done, why it matters, and how it connects to commercial outcomes.
• Identify client risks early and take proactive steps to prevent churn.

2. Sales and Commercial Growth
Sales will be a major component of this role.

• Identify upsell and cross-sell opportunities within existing client accounts.
• Support new business discussions for Amazon DSP, Amazon Ads, full-funnel advertising, and marketplace growth services.
• Join sales calls as the Amazon DSP subject matter expert.
• Help convert prospects by explaining DSP strategy, use cases, expected outcomes, and service value.
• Build persuasive client proposals, media plans, growth roadmaps, and strategic recommendations.
• Work with leadership to improve offer positioning, pricing, and service packaging.
• Contribute directly to revenue growth through account expansion and new client acquisition support.
• Push clients toward commercially sound decisions instead of simply accepting weak or unclear briefs.

3. Amazon DSP Strategy and Execution Oversight

• Develop full-funnel Amazon DSP strategies across awareness, consideration, retargeting, and conversion.
• Guide campaign structures based on audience segmentation, funnel stage, retail readiness, product lifecycle, and client objectives.
• Oversee DSP campaign planning, launch, optimization, reporting, and post-campaign analysis.
• Ensure correct use of Amazon audiences, custom audiences, AMC-based insights, remarketing pools, contextual targeting, and first-party signals where applicable.
• Evaluate campaign effectiveness through metrics such as reach, frequency, CTR, DPVR, NTB orders, ROAS, branded search lift, TACOS impact, and incremental sales contribution.
• Ensure campaigns are not being judged only on last-click ROAS when the objective is upper-funnel or mid-funnel growth.
• Coordinate with internal Amazon PPC, catalog, creative, and account management teams to align DSP activity with the broader Amazon strategy.
• Make sure the client's retail foundation is strong enough before recommending aggressive DSP investment.

4. Client Reporting and Strategic Communication

• Prepare and present clear, executive-level performance reports.
• Translate complex DSP data into simple business insights.
• Explain what happened, why it happened, what it means, and what action should be taken next.
• Provide proactive recommendations instead of reactive updates.
• Lead monthly and quarterly business reviews for key accounts.
• Build confidence with clients by connecting advertising performance to sales, profitability, brand growth, and long-term account strategy.
• Clearly communicate campaign limitations, risks, and realistic expectations.

5. Internal Team Leadership and Quality Control

• Work closely with media buyers, DSP specialists, PPC managers, creative teams, and account managers.
• Review campaign plans, reporting, recommendations, and client-facing communication before delivery.
• Ensure internal teams are aligned on priorities, timelines, and client expectations.
• Provide guidance to junior team members on DSP strategy, client communication, and commercial thinking.
• Hold internal stakeholders accountable for execution quality.
• Escalate issues early when campaign delivery, client satisfaction, or commercial outcomes are at risk.

6. Crisis and Escalation Management

• Manage escalations related to poor campaign performance, overspending, tracking issues, retail readiness gaps, attribution concerns, or client dissatisfaction.
• Diagnose whether performance issues are caused by media strategy, product pricing, listing quality, inventory, reviews, competition, or broader account-level problems.
• Communicate difficult updates to clients with clarity and confidence.
• Create corrective action plans and align internal teams around recovery steps.
• Protect the client relationship during periods of underperformance by being transparent, proactive, and commercially grounded.

Key Results and KPIs
The Amazon DSP Key Accounts Manager will be measured on both client outcomes and commercial contribution.
Client Retention and Satisfaction

• Client retention rate
• Net Revenue Retention
• Client satisfaction / NPS
• Renewal rate
• Quality of client communication
• Escalation prevention and resolution

Commercial Growth

• Upsell revenue from existing accounts
• Cross-sell revenue into Amazon Ads, DSP, creative, or marketplace services
• Contribution to new business pipeline and sales conversion
• Portfolio revenue growth
• Bonus-linked commercial performance

DSP and Advertising Performance

• DSP campaign delivery quality
• ROAS, NTB orders, DPVR, reach, frequency, CTR, and conversion contribution
• Improvement in full-funnel advertising efficiency
• Budget pacing accuracy
• Strategic use of DSP audiences and campaign structure
• Incremental impact on Amazon sales and brand visibility

Team and Execution Quality

• Accuracy and quality of reporting
• Timeliness of deliverables
• Internal team alignment
• Quality control over strategy, execution, and communication
• Reduction in recurring client issues

Required Qualifications

• Strong hands-on experience with Amazon DSP.
• Proven experience managing Amazon advertising or marketplace clients.
• Strong understanding of Amazon Ads, including Sponsored Products, Sponsored Brands, Sponsored Brands Video, Sponsored Display, and DSP.
• Experience working with ecommerce brands, Amazon sellers, vendors, aggregators, agencies, or retail media teams.
• Strong sales and commercial skills, including upselling, proposal support, objection handling, and client persuasion.
• Ability to manage senior client stakeholders confidently.
• Strong analytical skills with the ability to interpret performance data and turn it into actionable strategy.
• Excellent communication and presentation skills.
• Ability to explain complex advertising concepts in simple commercial language.
• Strong understanding of ROAS, TACOS, NTB, DPVR, CTR, CVR, ACOS, LTV, retail readiness, contribution margin, and funnel strategy.
• Ability to manage multiple clients, deadlines, and priorities without losing control of execution quality.
• Fluent English communication skills, both written and verbal.
• Comfortable working remotely with international clients and internal teams.

Preferred Qualifications

• Experience working in an Amazon agency environment.
• Experience selling or supporting the sale of Amazon DSP services.
• Experience with Amazon Marketing Cloud.
• Experience with Amazon Brand Analytics, Search Query Performance, and retail media reporting.
• Experience managing large monthly ad budgets.
• Experience working with US, UK, EU, or international Amazon marketplaces.
• Experience building media plans, QBRs, business reviews, and executive-level client decks.
• Familiarity with ecommerce P&L, contribution margin, inventory constraints, pricing strategy, and catalog-level performance.

Ideal Candidate Profile
The ideal candidate is commercially sharp, confident with clients, and strong enough technically to challenge weak strategy.
They should be able to walk into a client call and explain exactly why a DSP campaign is structured a certain way, what the expected outcome is, why performance may be above or below expectations, and what the next move should be.
They must be comfortable selling without sounding desperate, managing clients without being passive, and pushing internal teams without creating chaos.
This role requires someone who can think like a strategist, speak like a consultant, sell like a business development lead, and execute with the discipline of an account owner.

Important Note
This is a senior, client-facing, commercially responsible role. Candidates who only have campaign execution experience but cannot manage clients, sell strategy, or own revenue outcomes will not be the right fit.
We are looking for someone who can protect relationships, grow accounts, drive DSP strategy, and contribute directly to company revenue.