Order Management Specialist

As the Order Management Specialist in Cluj-Napoca, you will be responsible for managing a dedicated portfolio of customers, ensuring timely and accurate order execution while delivering a high standard of customer experience. Acting as a single point of contact, you will proactively monitor order progress, communicate updates, and collaborate with internal teams to ensure customer expectations are consistently met.

In This Role, Your Responsibilities Will Be:

• Act as a single point of contact for a dedicated customer portfolio, ensuring a consistent and high-quality experience

• Review and manage customer orders in ERP and CRM systems, ensuring data accuracy and completeness

• Proactively communicate order status updates, changes, and potential delays to customers

• Monitor order progress and collaborate with internal teams and factories to ensure timely delivery

• Handle customer inquiries, complaints, and after-sales issues, ensuring resolution through cross-functional collaboration

• Ensure accurate documentation, order acknowledgments, invoicing, and compliance with agreed delivery terms

• Support dispute resolution, credit/rebilling processes, and collaboration with finance and collections teams

• Contribute to process improvements, maintain accurate records, and support knowledge sharing within the team.

Who You Are:

You anticipate customer needs and provide services that are beyond customer expectations. You use customer insights to drive and guide the development of new offerings. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.

For This Role, You Will Need:

• Proficiency in French and English (written and spoken) and confidence using ERP systems (e.g., Oracle, SAP)

• Experience in order management, customer service, or a similar operational role in a fast-paced environment

• Strong customer orientation and ability to deliver high-quality service across the full order lifecycle

• Excellent communication, collaboration, and problem-solving skills across cross-functional teams

• Strong organizational skills with the ability to prioritize, manage workload, and handle multiple variables effectively

Preferred Qualifications That Set You Apart:

• Experience in a shared services or multinational environment

• Exposure to manufacturing, industrial, or technical product environments

• Knowledge of additional European languages

• Familiarity with dispute resolution, invoicing, or trade compliance processes.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

ABOUT US

WHY EMERSON


Our Commitment to Our People


At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.


We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.


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ABOUT EMERSON


Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.


With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!


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