Customer Service Representative - Timisoara

Customer Service Representative

Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
We are currently looking for a Customer Service Representative with a customer-centric mindset and enthusiasm for sales!

Why Choose Hertz?

CUSTOMER-CENTRIC CULTURE

We don't just rent cars, we create memories. As a Customer Service Representative, you'll be at the forefront of providing exceptional service, ensuring our customers embark on their adventures with smiles and satisfaction.

DYNAMIC WORK ENVIRONMENT

Say goodbye to monotony! Our office is a hub of energy, where each day brings new challenges and opportunities for growth. You'll be part of a supportive team that values creativity and collaboration.

DRIVE DIVERSITY

At Hertz, we offer a car fleet that covers every taste and needs. From sleek hatchbacks to spacious SUVs, our collection is as diverse as our team.

BRAND RECOGNITION

Be part of an international organization with presence in 9 countries, 160 sales points, a fleet of over 55.000 vehicles and 1.700 employees at the core of its business.

The role - Taking the wheel at Hertz

CUSTOMER ENGAGEMENT

Build relationships with customers by creating a friendly, welcoming customer experience.

Understand their needs and guide them to the perfect rental solution.

SALES ADVISORY

Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.

PROBLEM SOLVING

Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.

TEAMWORK

Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together!

VEHICLE ADMINISTRATION

Complies to company’s procedures for all vehicle deliveries and collections, to ensure rentable standard is met and any additional damage is documented upon return.

Essential Requirements

Your skills - What you’ll need for a great journey

MUST HAVE

· Passion for customer service, with willingness to go the extra mile for customer satisfaction.

· Enthusiastic, flexible and positive attitude towards selling.

· Good English & Romanian skills, enabling you to be a brilliant communicator.

· Valid Driving license (capable of driving manual and automatic cars).

· Willing to work on a shift Rota basis.

NICE TO HAVE

· Experience in customer service or sales position

· Additional foreign language skills

· Passion for cars

Your benefits - Fueling your journey

SALARY

We provide a competitive salary package with extra performance-based compensation opportunities throughout the year, to ensure that our employees’ progress is recognized.

TRAINING

We believe in investing in our team. You'll receive comprehensive on-site and online training to master the art of sales and customer service, ensuring you have all the support needed for a smooth and confident start.

DEVELOPMENT

Be the first candidate to apply and explore career development opportunities our company has to offer.

MOBILITY

Opportunity to work in different cities in Romania and 8 more countries!

Internal mobility is our way of adapting to your skills and needs.

Join us in making every journey an adventure!