Customer Contact Officer with Italian

Scurta descriere a companiei

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Cerinte

Skills that make your work successful:

- Advanced Italian (minimum B2 level) and intermediate English language skills;
- Between 1 and 3 years of relevant experience may be required for some roles;
- Negotiation skills; Good communication skills, oriented and analytical skills;
- Confident, positive, hardworking, high motivation and ability to learn;
- For some roles a Bachelor's degree is required.

Responsabilitati

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By joining this team, you will work on a rotational shift schedule 8 hours/day (Monday–Friday and Tuesday–Saturday), with shifts covering the 08:00 AM –20:00 PM (1 h break included) Romania Time. During your first 6 to 12 months, you will work fully on-site from one of our offices in Bucharest or Iasi. After this stabilization period, you will transition to a hybrid working model.

How you will make an impact:
- Receive, log, and accurately document customer requests, issues, and problems, ensuring proper case documentation.
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention ;
- Handle both inbound and outbound calls with internal and external customers.
- The role also involves voice support, including handling inbound or outbound calls with employees or stakeholders.

Employee Benefits – Be well, work well, live well
- Be at your physical best & take advantage of additional financial support Flexible medical & dental subscription plan with Regina Maria;
- Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
- Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
- Discount on Accenture shares through Employee Shares Purchase Plan;
- Referral bonus, depending on the career level of the job opening;
- Life insurance for you and your loved ones.

Follow your purpose
- 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
- Additional private pension plan, starting the second month of employment;
- Flexible working hours depending on project specifics;
- Access to a wide range of training and development opportunities;
- Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones
- Psychological and psychotherapy counseling support;
- Premium access to well-being apps (Calm and Wysa);
- Paid maternity or paternity leave;
- Children's educational reimbursement;
- Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!

Alte informatii

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now over 4000 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.
Why work with us?
1. We support you to be well, work well, and live well Our people's well-being is a top priority and we look at it from multiple angles, offering flexible benefits to help you shape the right plan. From free psychological counselling support and extra days off to unlimited access to neuroscience courses and meditation apps, you can choose what truly matters.
2. We understand that flexibility matters We are committed to fostering a healthy work environment, where everyone can find their own balance. This is why we have embraced a hybrid and flexible working model to guide your work and take time for what’s truly important.
3. We are leading the charge in diversity and inclusion When we come together, we have the power to change the world & build a future of shared success. ​ We’re a business that’s built on the passion, curiosity and diversity of our people. We welcome, hear and value everybody. We encourage everyone to bring their authentic selves to work. We are proud to be recognized as the No. 1 company on Refinitiv’s Diversity & Inclusion Index, which identifies the companies with the most diverse and inclusive workplaces.
4. We foster a culture of continuous learning We’ll always give you the support to learn, grow and follow your own path. Especially if it’s off the beaten track. Developed in-house or in partnership with MIT, Oxford, and Coursera among other, our award-winning programs include specialized certifications, deep-tech trainings, virtual reality learning experiences and more.
5. We offer career opportunities for all the changemakers We’re consistently looking ahead, excited by the new possibilities we’ve yet to uncover. ​We embrace the power of human ingenuity and technology to deliver 360 value and harness change with confidence by pioneering new realms and experiences. The scale of the company, combined with our unique range of expertise, empowers people to build meaningful and stable careers.
At Accenture Operations you will rethink the way people work and organizations perform by harnessing the power of rich data for decision-making, innovative technology and advanced machine intelligence. Finance & Accounting | Talent & Human Resources | Sales & Customer Care At Accenture Industry X you will use the power of data and digital to help your clients redefine the products they make and how they make them, every step of the way. Manufacturing | Automotive | Railway | Intelligent products At Accenture Technology, you will provide deep industry expertise that puts us in a unique position to help the clients use the right technology to address the most complex and critical challenges. Cloud Infrastructure | Data analytics & AI | Intelligent platforms Come work with us at the heart of change! Discover more on our careers website.

Beneficii

• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Asigurare de viata
• Pensie privata
• Training-uri
• Cursuri
• Plata / compensare ore suplimentare
• Petreceri/evenimente companie
• Laptop
• Telefon mobil
• Tichete de masa
• Tichete culturale
• Tichete cadou