Customer Service Officer with French skills (Brasov)

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We’re part of one of the world’s largest banking groups and we’re leading its best IT and Operations projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .Net, COBOL, manual & automation testing) and various operational roles (credit analysts, collection officers, System Expert administrators).

Cerinte

About the Role

We are looking for Customer Service Office with advanced French skills who can provide support to clients by phone and email in a professional, empathetic, and solutions oriented manner. You will be a key point of contact between the company and its clients, directly contributing to their satisfaction and to the organization’s reputation.

What we are looking for:
• French language mandatory - proficient level (C1)
• English language – advanced level (B2)
• Strong communication and customer relation skills
• Solution oriented mindset and focus on customer satisfaction
• Ability to handle dynamic volumes of activity
• Attention to detail and compliance with internal procedures
• Ability to work with deadlines and willingness to learn new things
• Previous experience in customer service / call center is nice to have, but not mandatory

Responsabilitati

Key Responsibilities:
• Managing customer requests (by phone and in writing) in French
• Providing accurate information and effective solutions in line with internal procedures
• Maintaining a professional and customer oriented approach in all interactions
• Complying with established quality standards and security/confidentiality policies (GDPR)
• Using work tools and applications accurately in daily activity
• Contributing to the continuous improvement of the customers’ experience

Alte informatii

What we offer:

Benefits Online Platform - customized depending on your needs
Private Medical Subscription
Life Insurance
Annual performance bonus and additional bonuses
24 days of annual leave
Access to training and well-being platforms
Hybrid way of working
Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more

Who are we?

We're part of one of the world's largest banking groups and we're leading its best IT and Operations projects.

Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.

Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .Net, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert administrators).

Our culture:

We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.

We value our employees' experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone's personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities

Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.

Beneficii

• Bonus de performanta
• Bonus anual
• Prime de vacanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Abonament stomatologic
• Asigurare medicala
• Asigurare de viata
• Pensie privata
• Training-uri
• Cursuri
• Certificari/Atestate
• Abonament Bookster
• Decontarea transportului
• Discount produse companie /companii partenere
• Plata / compensare ore suplimentare
• Poate alege beneficiile dorite in limita unui buget
• Zile libere suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Laptop
• Telefon mobil
• Tichete de masa
• Tichete de vacanta
• Tichete culturale
• Tichete de cresa
• Tichete cadou