Customer Service Officer with French skills

About the Role

We are looking for Customer Service Office with advanced French skills who can provide support to clients by phone and email in a professional, empathetic, and solutions‑oriented manner. You will be a key point of contact between the company and its clients, directly contributing to their satisfaction and to the organization's reputation.
Key Responsibilities:

• Managing customer requests (by phone and in writing) in French
• Providing accurate information and effective solutions in line with internal procedures
• Maintaining a professional and customer‑oriented approach in all interactions
• Complying with established quality standards and security/confidentiality policies (GDPR)
• Using work tools and applications accurately in daily activity
• Contributing to the continuous improvement of the customers' experience

What we are looking for:

• French language mandatory - proficient level (C1)
• Previous experience in Customer Service / Contact Center/ Call Center activities is nice to have
• English language advanced level (B2)
• Strong communication and customer‑relation skills
• Solution‑oriented mindset and focus on customer satisfaction
• Ability to handle dynamic volumes of activity
• Attention to detail and compliance with internal procedures
• Ability to work with deadlines and openness to learn new things

What we offer:

* Benefits Online Platform - customized depending on your needs

* Private Medical Subscription

* Life Insurance

* Annual performance bonus and additional bonuses

* 24 days of annual leave

* Access to training and well-being platforms

* Hybrid way of working

* Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more

Who are we?

We're part of one of the world's largest banking groups and we're leading its best IT and Operations projects.

Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.

Located in Romania, with offices in Bucharest and Brasov, the company brings together over 350 employees, with expertise in a range of technologies (Java, .Net, COBOL, manual & automation testing) and various operational roles (Credit Analysts, System Expert administrators).

Our culture:

We are proud to create, maintain and develop strategic business applications for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in a multicultural environment, we encourage our people to develop their talents and skills, offering various career opportunities and internal mobility programs, within local CE.T teams or in other entities within the Group, both in Romania and abroad.

We value our employees' experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone's personal time. We have adopted a hybrid work model, because we firmly believe that social connections consistently enhance the value of our daily activities

Diversity and inclusion are among our core values, as CE.T is an equal opportunity employer. Therefore, we are committed to ensure employment opportunities are accessible to all, regardless of race, skin color, beliefs, religion, nationality, ethnic background, age, sex, sexual orientation, marital status or political opinions.