German Speaking Customer Advisor (Hybrid)

• Location: Bucharest, Romania (District 4 – Şoseaua Olteniței 2, next to Eroii Revoluției Metro Station)
• Contract: Permanent, full-time
• Work Model: Hybrid (3 days in-office: Monday–Wednesday; 2 days remote: Thursday–Friday)
• Shift Hours: Standard business schedule (Monday–Friday, 09:00–18:00)

Overview To support our growing international operations, we are hiring a client-focused German speaker in Bucharest. Serving as the lead representative for German-speaking users, you will handle inquiries, resolve issues, and provide an excellent customer experience. This hybrid position combines collaborative in-office teamwork early in the week with remote work flexibility to round out the week.

Key Responsibilities

• Inbound Management: Field incoming calls, emails, and live chat requests using professional German.
• First-Contact Resolution: Resolve customer requests on initial contact to maintain high CSAT scores.
• CRM Logging: Record client interactions, account updates, and support tickets in enterprise software.
• Internal Escalation: Partner with technical departments and higher tier support to resolve complex cases.
• Value-Add Opportunities: Identify ideal moments to suggest relevant service enhancements or product upgrades.
• Ongoing Learning: Keep up to date with product features, internal processes, and quality standards.

Candidate Profile

• Language Capabilities: Fluent or C1/C2-level German (written and spoken); B2 or higher English for team systems and internal alignment.
• Communication: Exceptional active listening alongside clear, articulate verbal and written communication.
• Technical Proficiency: Skilled with general business software (MS Office) and quick to adapt to internal tools.
• Personal Traits: Patient, empathetic, and solution-driven when managing delicate client situations.
• Commute Capability: Able to work core business hours and travel to the Eroii Revoluției location three days per week.

Paid Orientation Program

• Length: 1 week of fully paid onboarding.
• Schedule: Monday through Friday, 10:00–17:00.
• Content: Practical training on company software, product lines, internal policies, and simulated user calls.

Compensation & Financial Perks

• Base Pay: 5,569 RON net monthly.
• Remote Work Allowance: 400 RON net monthly (for home utilities and travel expenses).
• Total Fixed Take-Home: 5,969 RON net monthly.
• Food Stipend: Daily meal vouchers worth 25 RON per worked day (provided on Pluxee card).
• Performance Incentives: Monthly cash bonuses tied to CSAT performance and key operational metrics.
• Up-sell Commission: Extra earnings generated through successful product cross-selling.
• Overtime Pay: 25% pay premium for pre-approved overtime or weekend hours.

Employee Benefits

• Annual Leave: 21 days of paid vacation leave annually.
• Healthcare Package: Private health coverage via Medicover Clinique (including checkups, consultations, and lab tests).
• Transit Access: Convenient commute access via the adjacent Eroii Revoluției transit hub.
• Balanced Schedule: Structured hybrid setup with early-week office presence and late-week remote work.
• Career Advancement: Defined promotion paths into QA, corporate training, team lead, or account management roles.

Application Process Submit your current CV to apply. Shortlisted candidates will be contacted swiftly by our recruitment team for an initial phone interview.