Team Leader Local Office Support

Team Leader Local Office Support

We are looking for a Team Leader for Local Office Support to manage office hardware operations, lifecycle processes and on-site support engineers across multiple locations.

You will:

• Lead a group of support engineers across multiple offices, ensuring timely resolution of local IT incidents and service requests
• Oversee laptop lifecycle management, including provisioning, imaging, deployment, replacement, collection, and refurbishment processes
• Support and coordinate onboarding activities, ensuring new employees receive properly configured devices and workplace setup
• Manage hardware inventory, asset tracking, stock levels and procurement activities for end-user devices and office equipment
• Ensure compliance with company IT standards, security policies, and hardware management procedures
• Coordinate troubleshooting and support for workplace technologies, including Windows devices, docking stations, printers, meeting room equipment and basic network connectivity
• Collaborate with other IT teams on networking and Modern Workplace
• Maintain and improve internal documentation and Knowledge Base articles
• Mentor and support Local Office Support engineers in technical troubleshooting, operational processes and user communication
• Occasionally travel to other locations to support local IT activities and operational needs.

We Ask:

• 3+ years of experience in an IT support or service desk environment
• Previous experience leading or coordinating a technical support team
• Good understanding of networking fundamentals, endpoint troubleshooting and workplace technologies
• Hands-on experience with Microsoft technologies, Windows 11, Microsoft 365, Intune and device management processes
• Experience working with ticketing and asset management systems
• Fluent English (written and verbal)
• Strong organizational and coordination skills, including hardware audits and stock management
• A proactive and flexible mindset, with willingness to support operational and urgent business needs

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Vacation vouchers
• Discount on ESX Subscription
• Massage at the office
• Opportunities to develop yourself
• 23 vacation days per year

Why vidaXL
vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader

Join us to growXL!

Want to join us?

We look forward to your application! For more information, contact our Talent Advisor: Sabina Fotache.

*  An assessment will be part of our recruitment process 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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