Voice Customer Care Energic Adviser - Fixed-Term (3 months) @ ING Bank

Mission

As a Voice Customer Care Energic Adviser , you will be the first point of contact for customers who need support and clarity in their banking interactions. In this entry-level role, you'll learn how banking products and processes work in practice while helping both individual and business clients with accurate information and tailored solutions.

Through hands-on experience, you'll develop strong communication, empathy, and problem-solving skills, contribute to positive customer experiences, and play an active role in building trust and long-term customer loyalty.

About the team

You'll join our Contact Center team, an energetic and supportive group of people who work closely together and help each other succeed every day. Collaboration, openness, and a positive mindset are at the heart of how the team operates.

The team handles a wide range of customer interactions and works alongside colleagues from different areas of the bank to ensure a consistent and high-quality customer experience. You'll be encouraged to ask questions, share ideas, and learn from experienced teammates, while continuously developing your skills in a hands-on, team-oriented environment.

Your day-to-day

In this role, you will:

• Handle inbound customer requests by phone and in writing, for both individual and business clients

• Provide general and product-specific information about ING banking products and services

• Formulate complete, accurate, and clear responses to customer inquiries

• Communicate appropriate solutions aligned with customer needs and internal procedures

• Build customer loyalty through excellent communication skills and a positive, empathetic attitude

• Redirect complaints, cases with financial implications, or situations requiring further investigation to the appropriate Officer

• Document interactions accurately and follow internal workflows

• Carry out additional responsibilities assigned by your manager, based on business needs

• Perform all activities in compliance with internal regulations, external legislation, and ING policies

• Follow health, safety, and security instructions, as well as the Internal Regulations and Code of Conduct, ensuring risk prevention for both the customer and the bank

What you bring to the team

• University studies completed or in progress

• Very good Romanian and English (spoken and written)

• Good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook

• Strong communication skills and customer orientation

• Empathy, emotional resilience, and the ability to remain calm under pressure

• Willingness to learn and adapt in a changing environment

• Team spirit, responsibility, and reliability

No previous banking experience is required -- we'll support your learning from day one.

What We Offer

• Flexible working options, with multiple schedules available (8, 6, or 4 hours/day) and the opportunity to work from home in a hybrid setup after completing the onboarding period.

• Impactful work in a fun, inclusive and highly collaborative environment;

• Modern, open office spaces built for teamwork and creative work;

• Monthly benefit budget you can use your way;

• Extra paid vacation days based on total work experience;

• Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications;

• Internal mobility across ING worldwide, including short- and long-term international assignments;

• Opportunities to contribute to sustainability and CSR initiatives;

Working schedule:

• Shift-based work, depending on the selected work norm
  (initially within the 09:00 - 21:00 time interval, later extending to 06:00 - 22:00);

• The selected work norm cannot be fragmented or accumulated across multiple days ;

• 1 working weekend per month (with 2 days off during the week ) + public holidays (covered through rotation / random allocation)

IMPORTANT!

• The contract period is 3 months, with the possibility of a further 3-month extension, depending on performance and business needs.

• The training period lasts 10 days and will take place on site , full-time , regardless of the selected work norm, within the 09:00 - 17:30 time interval, Monday to Friday .

Job Application Safety Reminder

We're seeing an increase in fraudulent job offers. To protect yourself, please:

• Apply only via official ING platforms . ING uses Workday as its recruitment system.

• Verify the sender's email -- it should only come from @ing.com or @myworkday.com .

• Know that ING will never request payments or banking details during the recruitment process.

How to apply

Click "Apply" on our careers site and submit your application through Workday . We're excited to meet you!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.9 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!