Skills

Romanian (Native) English (Advanced)

KeepCalling has an excellent full-time position for a Customer Support Assistant, as part of our KC team in Sibiu. KeepCalling is an international calling company that serves expats and travelers around the world who want to make convenient overseas calls or top up any mobile in a few seconds. Our customers have trusted us with their international communication needs since 2003.

KeepCalling prides itself on quick and helpful support via phone and email, providing a level of expertise and efficiency that delights our customers.

This position is only available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.

Here’s what you’ll bring to thе table:

The completion of a university degree;
Excellent verbal and written communication skills in English
Other foreign languages are considered a plus but not a requirement
Excellent problem-solving abilities
Computer literacy and the ability to learn new applications
Knowledge of high level customer service principles and practices
Great work ethic, high level of conscientiousness with attention to detail
Ability to manage difficult customer situations with professionalism
A motivation to improve skills and also the customer experience
Ability to work with colleagues of all nationalities & backgrounds
Ability to treat people with respect under all circumstances

If you’re up for the challenge, you’d bе:

Handling inbound cаlls & emails (this is not a Telesales or cold-calling position).
Providing telеphone & email support to customers
Assisting customers with using the services аnd troublеshooting problems
Identifying and escalating priority issues
Verifying customer account information
Routing trouble tickets to the appropriate resource
Following up customer calls where necessary
Completing test calls for connection issues

Why join us?

Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.

Our offer:

Attractive compensation package

Fixed salary compensation
Meal Tickets
Referral Bonus

Health and Wellbeing

7Card Partnership
Medical Benefits at MedLife
Wellness Program

Personal and professional development

Fully paid training
KeepCalling Library
Bookster Subscription
KC Academy - internal training program

Extra Perks

Between 21-27 Vacation Days
Balanced Schedule, without overnight shifts
Friendly working environment in a modern spacious office located centrally

Descrierea companiei

Who's KeepCalling?

The answer is simple: an amazing group of people who turned an inspiring story about phonecards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.

KeepCalling is now...

One of the leading telecom providers on the market and among the fastest growing businesses in the USA, as it has ranked in the Inc. 5000 list every year since 2011.

KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.

KeepCalling’s products are primarily targeted to ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.

Find out more about KeepCalling on or follow KeepCalling's Facebook page at

Join our team and be part of this amazing story!

Benefits

Financial

Medical

Free time

Development

Workplace