...assistance to the user via phone or email
Follow up on existing tickets and escalate unresolved cases to relevant support teams
Manage personal and team backlog
High level of technical problem resolution
Learn and implement new...
...as Productivity, Quality and Turnaround Time related metrics, as well as other requirements and goals as defined by the Direct Line Manager through the goal setting process according to TCS’s Performance Management System.
Ensure, that the activities performed are...
...Budapest, Hungary! You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
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