Service Desk is the first line of contact with our corporate customers. A Service Desk agent will work in a multinational, multi-customer environment... ...Primary country and city: Romania (RO) || || Bucharest || Consulting&SysInt; IT; SharedServ
Req ID: 249495...
- Orientare client si rezultate;
- Inegritate si incredere.
- Asigura prima linie de suport intern pentru solicitarile IT la nivel national;
- Actioneaza ca punct unic de contact pentru solicitarile IT ale angajatilor UPC;
- Inregistreaza si urmareste...
...Exchange, Active Directory, Outlook and the Office package, Windows Server, DNS
- Great new career path
- Opportunity to interact with a variety of people from around the world
- A relaxation are equipped with Ping Pong, Pool and Xbox
- Attractive benefits package...
~Team worker with collaboration
~... ...and problem solving
~Italian (C1 or above)
~English... ...internal reporting.
~Ensures service level agreements’... ...Operations and Customer Service Desk.
Using state of the art...
...organizational and problem-solving skills;
- Excellent customer service mentality and communication skills;
- High quality standards,... ...Minimum 1 year of practical experience supporting and working with IT systems. - Provide 1st level support activities (installing operating...
Cautam o persoana care:
- sa cunoasca limba Italiană și Engleză (ambele limbi sunt obligatorii la nivel cel puțin... ...nostri suport 24 de ore din 24 pentru diferite servicii precum:
-Suport Help Desk
-Gestionea de la distanță a centralei operative
- 3 years work experience preferably with previous Learning /Core HR/ pre-payroll expertise and professional coordination;
- Previous... ...occur in accordance with the Statement of Work and Service Level Agreement with client(s);
- Act as technical and functional...
As a Help Desk Analyst within the London Stock Exchange Group, you will have the opportunity to support the internal client base with any technical issues that might affect the day to day work... ...written communication skills
- Good Italian and English language skills Key...
...organization! Vodafone Shared Services Europe is part of the Vodafone... ...activities all around the world with almost 3000 colleagues.... ...Operations and Customer Service Desk.
Using state of the art technologies...
...The person should be comfortable following rules and disciplined with policies and procedures. Keeping calm and focused under stress is... ...Incident and tasks registration and solving
-User support in using IT equipment and standard software
-User training and rollout
- Fluency in Italian & English,
- Excellent verbal and written communication... ...described in the Help Desk manual are followed,
- Ensure... ...and conditions specified in the Service Level Agreement are followed,...
2) Familiar with Windows 7 & Windows 10. Microsoft... ...application.
3) Skillful in IT infrastructure items, such as... ...on IT platforms/OA/Application/Services.
Outline of Role
The IT Service Desk Agent is the single point of contact for Company’s end users when there is a service disruption and for... ...requests. The service desk
provides a point of communication with the users and a point of coordination for several IT groups and...
- Ability to make clear decisions and deal with stressful situations You will provide Level 1 IT support to the Oracle employees, involving... ...and resolution of interruptions or reductions of IT services
- Analysis, validation and documentation as part of...
...Escalate incidents where no knowledge solution was found through accurate and timely hand off to other resolving teams;
- Be part of the team and help your folks meet the service performance indicators;
- Make our customers and users have a great day after talking to you.
...Proven track record in the delivery of high quality customer service
•Fluent in Italian
•Good English skills;
Descrierea jobului... ...understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper...