Customer Data Analyst

Key Responsibilities

• Maintain customer master data across ERP and business systems.

• Create, update, validate, and inactivate customer records in accordance with company policies.

• Ensure data accuracy, completeness, and consistency across systems and regions.

• Perform regular data quality reviews and identify opportunities for data cleansing.

• Support customer onboarding processes and verify required documentation.

• Collaborate with Sales, Finance, Customer Service, Credit, Tax, Compliance, and IT teams to resolve data issues.

• Ensure compliance with internal controls, audit requirements, and data governance standards.

• Analyze master data trends and provide recommendations for process improvements.

• Support system implementations, integrations, migrations, and testing activities related to customer data.

• Provide input into the development of master data procedures, work instructions, and training materials.

• Monitor and resolve master data tickets within agreed service level agreements (SLAs).

Education & Job-Related Skills

• Bachelor’s degree

• Excellent verbal and written communication skills

• Professional, courteous, and tactful approach

• Ability to work effectively in a global corporate environment

• Advanced English proficiency; additional languages are an advantage

• Proactive, adaptable, and eager to learn and develop new skills