Delivery Lead - RUN / Renewables

Position Description: The Delivery Lead is responsible for ensuring the operational performance, stability, and continuous improvement of IT services supporting renewable energy activities. The role acts as the primary interface between business stakeholders, operational teams, and service providers to guarantee high-quality service delivery.

Your future duties and responsibilities:

• Coordinate RUN and maintenance activities across the application landscape.
• Ensure service availability, performance, and compliance with agreed service levels.
• Manage incidents, problems, and operational escalations.
• Coordinate internal teams, business representatives, and external suppliers.
• Monitor KPIs and drive corrective actions when required.
• Support service reviews and continuous improvement initiatives.
• Contribute to operational planning, risk management, and service governance.
• Ensure effective communication with both French- and English-speaking stakeholders.

Required qualifications to be successful in this role:

• At least 4 years of experience in IT service delivery or RUN management.
• Strong knowledge of IT operations, maintenance, and support processes.
• Experience managing incidents, service performance, and operational risks.
• Ability to coordinate multiple stakeholders and service providers.
• Familiarity with ITIL service management practices.
• Knowledge of renewable energy environments is an advantage.
• Professional proficiency in French and English.
• Strong communication and organizational skills.

What you’ll find at CGI:

• Financial Perks: Invest in your future with a share purchase plan co-funded by CGI, and the flexibility to cash in at any time

• Full Healthcare Package: Take care of yourself and your family with our healthcare and dental subscription, and life insurance covering medical needs for both you and your children.

• Convenient Online Platform: Explore the Benefit online platform, where you can easily book, get tickets, access online courses, receive meal vouchers, arrange medical services, and explore hobby facilities.

• Continuous Learning: Shape your skills based on your interests through our internal Learning Platform: CGI Academia. Learn up to 9 different languages with goFLUENT on CGI Academia.

• Mental Health Support: Benefit from our Member Assistance Program (MAP) - a confidential support service that helps you tackle professional and personal challenges at no cost to you.

• Library at Office’s Doorstep: Immerse yourself in knowledge with Bookster, the first public modern library delivering books right to the company’s door.

• Rewards for Referrals: Extend your network – refer your friends and earn a bonus through our rewarded referral program.

• Volunteer Opportunities: Make a positive impact by enrolling in CGI for Good, our internal platform, participating in various volunteering activities.

• Leave Policy: Enjoy between 21 to 24 days of leave, depending on your seniority

• Accessible Office Location: Join us in Bucharest, at The Bridge Building, near Grozavesti metro station, away from the crowded areas, where you'll find a friendly working environment.

• Flexible Work Setup: Enjoy the best of both advantages with our hybrid work model.

#LI-IG

Skills:

• ITIL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.