NOC Front-Office Engineer

How would it be like to work as a NOC Front-Office Engineer with us?

You’ll provide technical support, either by phone or e-mail. You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.

You will troubleshoot and efficiently solve ︁customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).

You will open, update and close tickets accurately and in a timely fashion. You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.

You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.

You will analyze the incidents and escalate any improvement requirements.

You will manage the faults in our national and regional network, following the procedures in force.

You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!

You will work in shifts to cover the 24/7 schedule.

How do we picture you?

You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.

You have either the experience or passion (or both…) for working with customers. You are sociable, you are a good listener and you like to communicate.

You are a motivated person. You can quickly understand the problem you are facing, and so you always manage to find solutions in time.

You are a curious person. You have the ability and desire to learn and work with new technologies.

You enjoy finding solutions even when you have to resort to creativity. You feel comfortable taking control of situations, when you feel the success of the team depends on it.

Last but not least, you are fluent in English :)

More about GTS

While your salary and incentive are the major component of your compensation, you also receive additional benefits like:

· Flexible benefits budget;

· Great opportunities for career development;

· Easily accessible location;

· Private health insurance for you and your family;

· Hybrid work;

· And many more.

Who we are:

We are specialists in IT&C services based on state-of-the-art technologies.

We began our journey in 1993 as the first company that provided internet services in Romania. We then contributed to the development of the IT&C market and that of the entire company. We are part of the Deutsche Telekom Group.

Our customers are both local and international companies with high standards. We are honored to know that they trust us and so, we are always looking for ways to improve ourselves.

We are in constant search for clear, solid solutions that change with the customers’ needs.

We are in a continuous process of adoption of the latest technologies, but we only believe in the tested, effective solutions for our customers.

We create integrated solutions whenever integration is relevant to the customer.

We value order: through it, we simplify the increasingly complex relationship that our customers' businesses have with the world of data and communications.

The company has 150 employees and is based in Bucharest.

Our values:

Our company values serve as a compass for our actions and describe how we behave in the marketplace. They provide standards at every level of our business and are the ethical foundation for everything we do at GTS.

We are committed to our customers

For us it is essential to understand our customers' needs and develop innovative solutions which help them become a better business.

We do as we say we are going to do

Trust is earned. We follow our words with actions so everyone knows they can depend on us.

Our people make the difference

We are passionate and skilled. We have the courage to try new things, we dare. We work as a team delivering services at the highest standards.

We are proud of GTS.

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