Operational & Processing Risk Specialist @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

The NFR Hubs Romania team is an integral part of ING's Non-Financial Risk domain. The team is responsible for ensuring consistent implementation of NFR frameworks, policies, and procedures, while fostering a collaborative and high-performing environment within the hubs.

The Operational Risk Management (ORM) team plays a central role in safeguarding ING against operational risks. It is responsible for setting and maintaining policies and procedures, conducting independent monitoring and oversight across business lines and entities, and identifying emerging and material risks. The team provides expert input for quarterly NFRD reporting and drives thematic deep-dives and reviews. In addition, ORM challenges the first line of defense (1LoD) on key metrics, thresholds, and limits that shape the bank's Risk Appetite Statements--ensuring that operational risk is managed in a structured, consistent, and forward-looking manner. The team works together with the Amsterdam-based ORM team as an integral team across all ORM risk-areas.

The NFR Specialist for Operational & Processing Risk in Hubs Romania is responsible for advancing Processing Error Risk and PARP (Product Approval and Review Process), as well as for acting as the local NFR for Global Business and Support Functions including their specific business line control standards.

It reports hierarchically to the Lead Operational Risk in Hubs Romania and functionally to the Lead of CoE's Operational & Processing Risk, Fraud Risk and Physical Security Risk in Amsterdam, The Netherlands.

Your day to day

• Contribute to setting policies in collaboration with the NFR Framework & Control team;

• Challenge and advise on control standards and frameworks to ensure robust risk management;

• Oversee the embedding of PARP processes and KRIs (Key Risk Indicators) in the organization;

• Act as the local NFR for Global Business and Support Functions, for Processing Error Risk, PARP risk and business line specific control standards;

• Contribute to deep dives and reviews related to Processing Risk, PARP risk, collaborating with various teams;

• Support local NFR teams with expertise and guidance;

• Monitor regulatory developments and communicate requirements internal;

• Contribute to clear reporting and escalation of material risks;

• Shapes ING's approach to operational and processing risk, directly supporting the bank's integrity and resilience.

Specific Tasks

• Contribute to policy setting and simplification for processing risk and PARP.;

• Oversee the maintenance and rollout of NFR-owned documents and templates;

• Challenge 1LoD (First Line of Defense) documents and templates for compliance and effectiveness;

• Support local NFR teams with expertise and resolving escalations;

• Support senior management in their decision making;

• Monitor and report on Processing Error Risk and PARP across the bank. Acting as local NFR for Global Business and Support Functions, including business line specific control standards;

• Contribute to thematic deep dives and reviews on operational risk;

• Communicate regulatory requirements and best practices to stakeholders.

What you'll bring to the team

• University degree in Economics, Econometrics, Engineering, or similar.;

• At least 3 years' experience in non-financial risk management roles across 1LoD, 2LoD, or 3LoD;

• Familiar with Processing Risk, PARP, and relevant regulations (e.g., EBA Guidelines, payments regulation). Familiar with Wholesale Banking and FM activities;

• Familiar with (operational) risk management;

• Strong ability to work well with others, communicate clearly, and build positive relationships with team members and stakeholders;

• Analytical mindset with sound judgment and decision-making abilities;

• Cultural sensitivity and ability to work across geographies.

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