Booking Holdings Romania - IT Support Technician

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world's leading provider of online travel, with a mission of making it easier for everyone to experience the world through five-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable.

This role provides a hybrid way of working with an onsite presence of 2 days/week.

Role description

You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. You will provide face to face support to our Booking Holdings employees and as well remote support to users working for Booking.com.

Key Job Responsibilities and Duties

• Provide technical support to all employees face to face and remote through phone, ServiceNow and email;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize multiple tasks from different sizes and business importance;
• Document and contribute to the knowledge base;
• Arrangement of new PC's for starters including setup, installation and configuration of the software/hardware based on individual user needs;
• Carry out user account maintenance for starters, leavers and role changers.

Role Qualifications and Requirements

• Experience: 1-3 years;
• Experience providing 1st line IT technical support;
• Advanced troubleshooting experience both on site and remote;
• Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
• Experience with SCCM, JAMF/Casper suite for imaging;
• Experience with mobile devices: phones and tablets;
• Knowledge of Microsoft Office suite and Google Suite;
• Medium level experience of Active Directory and Windows Server usage, AD Domains, DNS service, DHCP service;
• Medium-advanced level knowledge of TCP-IP, LAN, WAN, Internet explorer and/or Chrome browser;
• Basic experience with PC and Laptop's hardware troubleshooting; both Mac and Windows;
• Medium level knowledge of standalone and network printers;
• Experience with any ticketing system;
• Outstanding communication skills in English (written and verbal);
• Team player and ability to work independently with limited supervision;
• Business Awareness which enables you to prioritize and make decisions in favor of the business.

Benefits & Perk s

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package
• Vast amounts of data to validate your ideas and the opportunity to experiment with real users

Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.