Customer Order Management Specialist

As Customer Order Managment Specialist you will provide first class customer service towards customers and be first point of contact for Stryker indirect business distributors.

What You Will Do

• Support and execute the logistics in accordance with customer requirements, Business rules, CSD objectives, RA/QA and Trade Compliance
• Interact with Supply Chain for inventory availability
• Interact with responsible functions to ensure right allocation decisions are taken
• Support tactical issues with forwarders, distribution coordinators and customers
• Identify opportunities for service & process improvement
• Participate in initiatives / projects to improve service, productivity, processes and/or cost reductions
• Will ensure compliance with all aspects of our Quality Management System, from alert notification through total customer’s satisfaction
• Will support the Customers and Sales force through continued system and or policy improvements
• Maintain team and individual compliance

What You Need

• 3-5 years experience in International Customer service & Distribution processes
• Experience with preparing export documentation
• Excellent knowledge of the English language
• Mastering Office and experience with Oracle, SAP and MS Office applications.
• Service oriented
• Team spirit
• Self starter
• Focus on details, analytical mind

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.