German Speaking Customer Advisor (Hybrid)

Salary: 5,969 RON/month Net Total Guaranteed (5,569 RON Base + 400 RON Stipend) + €25 daily meal vouchers (Pluxee) + performance bonuses & sales incentives

Job Title: German-Speaking Customer Support Representative

Location: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH)

Schedule: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Languages Required: Fluent German (C1/C2) & Business English (B2+)

Overview

Become a key part of our expanding Bucharest team using your near-native or native German language capabilities . In this full-time role, you will serve as the premier point of contact for German-speaking accounts, addressing incoming requests with courtesy, technical accuracy , and an unwavering commitment to high service standards. In this dynamic, international environment, you will help global clients navigate innovative solutions while building a rewarding career within a vibrant European capital.

Core Accountabilities

• Multichannel Support: Provide high-quality customer care across voice, chat, and email platforms using fluent, polished, and empathetic German .
• Issue Resolution: Rapidly identify customer issues to provide accurate first-contact answers, troubleshooting assistance, and technical solutions .
• Record Keeping: Log thorough reports of client touchpoints, profile adjustments, and case outcomes within our central CRM framework with absolute precision.
• Team Collaboration: Partner with technical specialists and level-2 support teams to handle and navigate complex cases efficiently and effectively.
• Service Enhancements: Spot opportunities to recommend additional product upgrades and options that genuinely improve the customer journey .
• Knowledge Upgrades: Maintain current knowledge of new software tools, company policies, and product releases through continuous learning .

Target Candidate Profile

Essential Qualifications:

• Languages: Command of spoken and written German at C1/C2 level to ensure flawless client communication, plus B2-level English for internal alignment and software navigation.
• Communication: Outstanding active listening abilities, emotional intelligence, paired with clear verbal and written communication .
• Technical Aptitude: Digital proficiency with MS Office applications and the agility to pick up new internal platforms rapidly.
• Mindset: Composed, service-focused mindset complemented by strong analytical problem-solving skills and resilience under pressure.
• Location: Available to work on-site at our modern Eroii Revoluției office location 3 days weekly (Monday–Wednesday).

Onboarding & Training

• Duration: 1 week of intensive, structured foundation training starting from day one.
• Schedule: Scheduled Monday to Friday, 10:00 through 17:00 daily.
• Content: Mentored by dedicated trainers, covering internal support applications, product specs, operational policies, and hands-on client simulations .

Compensation & Financial Perks

• Net Base Salary: 5,569 RON net per month.
• Remote & Commute Allowance: 400 RON net monthly stipend to support remote overheads and local transportation expenses .
• Total Net Guaranteed: 5,969 RON net guaranteed monthly total.
• Meal Allowance: 25 RON provided for each active working day via a Pluxee card for local dining.
• Performance Bonuses: Periodic performance bonuses linked directly to CSAT targets and operational KPIs.
• Sales Incentives: Supplemental commission rewards for successfully suggesting account upgrades and add-ons .
• Overtime Pay: 25% pay premium for any authorized extra work hours or weekend shift duties.

Additional Benefits

• Annual Leave: 21 days of paid vacation time per year to ensure a healthy work-life balance.
• Healthcare: Premium health insurance coverage supplied via Medicover Clinique .
• Convenient Location: Contemporary workspace located right beside major bus and metro stops at Eroii Revoluției .
• Work-Life Balance: Predictable Monday–Friday hours balancing collaborative office days with work-from-home convenience.
• Career Growth: Transparent internal growth avenues into QA, Team Lead, Corporate Trainer, or Account Manager roles .