Customer Care Intern - German

Short company description

Peter Lang is an international publishing group specialising in Humanities and Social Sciences. We publish about 1,000+ books every year in German, English, and French, as well as in multiple other languages, from traditional print products to eBooks and Open Access publications.

Back in 1970, the Swiss entrepreneur and philanthropist Peter Lang founded his academic publishing company in his own name. In over fifty years since then, the company has undergone growth and change and overcome many challenges as an independent, internationally focused business. We are now a dynamic, entrepreneurial group of colleagues working across the globe to deliver excellence in academic publishing.

You will experience an international work environment with lean management. The Peter Lang headquarters in Lausanne, Switzerland, are the central hub for management and administration. The rest of our team is based in continental Europe, Anglo-American regions, and Asia with offices in Berlin, New York, Oxford, Brussels, Chennai and supporting locations in Vienna, Warsaw, Istanbul and Madrid.

Requirements

Excellent and professional communication (written and verbal) in German, English and French
Motivated self-starter
Willingness to learn and grow
Positive team collaboration
Good working knowledge of Microsoft Office
Previous experience with an ERP/order system

Responsibilities

High quality support and service to resolve customer concerns and needs as a company ambassador
Daily processing of incoming orders for all print and digital products via our ERP system
Working with all our global departments to escalate and find solutions for our customers
Providing librarians with digital access to licensed content via the Peter Lang platform
Support and resolve library access issues for digital content on our Peter Lang platform
Special transaction order processing for OpenAccess, subsidy and peer review
Monitor and action items in the team email ticket system (Hubspot)
Coordination with global printers and DHL for order completion
Preparations of advanced invoices and customer quotes
Creation, correction and modification of new and existing customer data in our ERP system
Issuing credit notes and cancellations for returns
Acting as a sales partner to promote additional products and services to customers
Participation in follow-up and surveys to ensure customer satisfaction

Other info

Location: remote, CET time zone
Employment rate: 100%

Paid internship for 6 months, full-time schedule