Head of Chargeback Help Product

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Head of Chargeback Help Product to join our ever-evolving Chargeback Help function and help shape the future of global commerce.

What you’ll own

As the Head of Chargeback Help Product, you will manage life cycle product planning activities and high quality delivery of Global Payments new products, enhancements and releases to market. You will also define product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate.

• Manage the product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Present status updates at quarterly and annual stakeholder meetings.

• Demonstrate leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.

• Prepare and present product plans. Identify if any risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.

• Prepare and present product roadmap reviews as well as providing product’s general strategic direction.

• Manage project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determine release dates.

• Monitor and understand product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.

• Provide content for product roadmaps, ensure timely delivery and provide business reasons for any changes/revisions made to roadmaps.

• Engage and interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practice open and honest communications with clients.

• Act as product launch manager when appropriate for new products or rollouts of major releases.

• Collaborate with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal).

• Complete business scope documents and define and document user personas for individual products.

• Manage vendor relationships key to product delivery.

• Collaborate with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.

• Interact with key suppliers and partners.

• Coordinate and facilitate pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determine success criteria and recommend “go / no go” decision.

What you’ll bring

• Strong knowledge of Global Payments products supported

• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Effective presentation and interpersonal skills

• Knowledge of financial services industry and associated products

• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner

• Ability to utilize judgment in decision making process and decisions related to job tasks

• Ability to communicate effectively with all levels of management in an organized, professional manner

• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients

• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

• Requires strong time management skills, attention to detail and must be resourceful

• Analytical, problem solving skills

• Project management skills; ability to prioritize and complete tasks

• Requires leadership and negotiation skills

• Flexibility, versatility

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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