Customer Support Representative - German - Bucharest

Position: German Customer Support Representative

Location: Bucharest, Romania (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
• Maintain a professionally customer-oriented attitude
• Take over and resolve situations where non-compliances occur
• Assist the customer in the purchasing decision by providing requested details about products and services

REQUIREMENTS:

• Based in or willingness to move to Romania on a short notice
• Excellent written and verbal communication skills in German minimum (C1) and English (B1/B2)
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Customer-oriented role experience will be considered an advantage

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts 8 hours working and 1 full hour break from Monday to Friday between 10AM and 10PM
• Meal vouchers
• Paid startup training and professional development sessions
• Medical subscription
• Access to Bookster library for borrowing books
• Access to 7card
• A dynamic and diverse job in a pleasant and modern environment
• Opportunities for personal and professional development
• Motivational contests and team-building activities
• Full relocation support (if needed also visa support)