IT Support Engineer eFX | Trading Platforms @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here's a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

The word 'Broadway' usually has us thinking of theatrical performances, and the bustle that drives tourists and locals to Midtown Manhattan. But to Financial Markets &Global Treasury, the word 'Broadway' stands for the gateway to ING's Foreign Exchange and Money Market trades and it's equally spectacular.

ING is looking for driven IT Support Engineer, with a focus on supporting the application and working on the FX and Money Markets trading platforms. The in-house built high-performance pricing systems and interfaces, together with the vendor-built trading/quoting systems, time-series databases and complex event processing engines are key platforms for the real-time low-latency landscape in scope of the growing Financial Markets domain.

Platform main activity streams:

• Trading: Pricing & hedging for external- and internal trades.
• Sales: Request for Quotes and streaming prices to clients, and order execution.
• Global Treasury: Service internal clients (Treasury desks and ING entities) for hedging liquidity & risk and/or funding.

As an IT Support Engineer in the eFX Team, you will excel in supporting and maintaining all aspects of the Front-Office Trading system. This will include root-cause analysis, supporting users with their daily requests, performing change management activities and work closely with OPS team and Developers to help resolve Production issues.

As part of a DevOps squad, you will work in a cross-border environment in an Agile/Scrum way, on the backlog prioritized by a Product Owner, business stakeholders and engineers from related teams (Vendor, Murex, Calypso, Regulatory).

The team consists of 8 OPS engineers at a global level (Amsterdam, London, Singapore) with 3 of them based in the Broadway chapter in ING Hubs Bucharest.

Your day to day

Even if you'll start your day from the comfort of your home or drink your morning coffee in our office's garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

90% Support:

• You are responsible for Level 1 and 2 support of your system, in a fast-paced environment - resolving Incidents as they arise, in line with ING's Incident Management processes. Out-of-hours support, on rotation basis, is a mandatory part of the role.
• You communicate directly with users (Traders, Trading Risk Managers) on this from Amsterdam, London, Brussels, New York and Singapore
• You readily deal with incidents and requests raised by our FO users (email and chats), by downstream systems (Murex, Calypso, Orbit) and vendors incidents (via Jira, etc)
• Performing Incident, Problem and Change Management, including writing user stories for resolving problems and documenting all the issues during business hours.
• Incident & Problem Management: Root cause analysis, identifying recurring issues and proposing permanent fixes (if detected).
• Change Management:
• Deploy to Production, ensuring minimal disruption.
• Ensure Checkmarx is in place
• Ensure 4-eyes principle review during the change
• Prepare change and seek approval from AO or DAO
• Stakeholder approvals (Sales, ETrading, Trading)
• Testing for each change should be in place and attached to CHM
• You will contribute to discussions concerning opportunities for functional enhancements and operational incidents.

10% Delivery and Improvements:

• (OPS) Design and develop new features from scratch and improve existing ones (testing automation, infrastructure/network topics)
• (OPS) You participate in business requirements analysis, translate them into functional/technical design, maintain and update the requirements if changes occur (requirement analysis).
• (OPS) You assist with functional testing for change requests and user stories.
• (OPS) Work on technical improvements (automation, monitoring, setting up environments, Azure DevOps pipelines)
• (OPS) Participate in monitoring and alerting improvements (e.g. Prometheus, Elasticsearch, Logstash, Kibana & Grafana)
• (OPS) Provide hands-on support to colleagues when investigating production issues/outages.
• Liaise with the vendor about environmental updates and upgrades (release testing and ticketing)
• Occasional travel abroad (Amsterdam and London) is required.

What you'll bring to the team

• Experience: 2-4 years of industry experience in IT Support L1 & L2, preferably in Financial Markets
• Tech stack/ knowledge:
  • Mandatory:
  • Experience as IT Support (knowledge in Financial Markets) in supporting complex functional and technical solutions.
  • Incident and backlog management systems, Service-Now, Azure DevOps
  • Offering functional incident management on a front office trading application, used within the Financial Markets domain worldwide.
  • Supporting end users in using the application.
  • Participate in Functional testing when Bug Fixes are ready for deployment.
  • Experience with CI-CD pipelines and tools (Azure DevOps, Azure Boards, Azure Backlog)
  • High capability in writing SQL queries for test data preparation
  • Update and maintain the integration and regression test plans
  • Excellent problem solving/analytical skills and knowledge of analytical tools
  • Nice to have:
  • Experience with tools like ServiceNow, Confluence, Azure DevOps is a plus
  • Experience with the entire software lifecycle, from requirement analysis to system/feature delivery
  • Experience with automation/configuration management systems (such as Azure DevOps, YAML, etc)
  • Experience working in LINUX environments (sysadmin, patching, debugging)
• Personal Competencies:
  • Mandatory:
  • Hands-on mentality
  • Proactive behaviour and perpetual energy and drive to improve performance.
  • Ability to deliver without much supervision.
  • Creative learning and thinking, passion for technology.
  • Genuine team player
  • Nice to have:
  • Passion for mentoring junior colleagues.
  • Clear, concise, and transparent communicator.
• Foreign languages: English (advanced spoken and written is a must)
• Education: Bachelor's Degree (or higher) in, preferably, an IT related field

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).