Quality and training specialist

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey, India and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East. Learn more at lxt.ai .

Roles & Responsibilities:

• Ensure all data processors have received the designated training and verification for both systems and guidelines prior to start the work.
• Act as a focal point between the data processors and LXT OPEX in all matters related to doing the job with high accuracy.
• Monitor daily/weekly/monthly the quality sample defined on project level.
• Responsible for measuring and reporting data from the quality scoring sheets and\or systems and reporting it on frequently basis to operation and OPEX management,
• Coach the transcribers on the quality and efficiency areas for improvement.
• Orchestrate the smooth communication between OPEX management and workers on site to implement quality standards requested by client as well as by LXT.
• Collect all the commonly asked questions to create a knowledge base for workers.
• Set corrective actions to address low quality scores.
• Act as focal point to test and verify the tasks complexity vs. the guidelines received.
• Monitor any changes in all guidelines for each language and\or locale and make sure all transcribers aware with the update.
• Conduct on job trainings and refreshers.
• Fulfill operational requests within defined SLA related to quality and training.

Qualifications : 

• Minimum 3 to 5 years' work experience in related industry or BPO’s industry. 
• Excellent written &verbal communication skills. 
  
• 1 to 2 years’ experience with Quality and/or training implementation. 
• Lean Six sigma yellow or green belt is preferrable. 
• Experience with quality standards like COPC, ISO 9001 & GDPR. 
• Strong analytical skills using Excel and Power Bi. 
• Flexible to work in different time zones.
• Fluent/Native in: English
  

Work conditions:

• Work from office in Bucharest, Romania
• Full-time Shift 

Beginning: ASAP

Number of positions - 1

Job Location: Bucharest, Romania

Additional information :

LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision is made based on skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.

For more information about LXT please visit our site: