Senior Retail Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

We are looking for a highly motivated and data driven Senior Retail Account Manager to join our growing team. 

As a Senior Retail Account Manager you’ll play a key role in maximizing our partners performance on the Wolt platform. You’ll focus on building strong relationships, providing top tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams. 

Day-to-day in this role you’ll:

1. Strategic Account Ownership

• Own and grow a portfolio of strategic retail partners;
• Drive revenue, profitability, assortment growth, and operational excellence across assigned accounts;
• Build long-term partnerships with senior stakeholders and decision-makers;
• Lead contract renewals, commercial negotiations, and partnership expansion discussions;

2. Commercial Growth & Portfolio Development

• Drive initiatives that improve assortment quality, availability, pricing competitiveness, and customer experience;
• Lead discussions around advertising, promotional campaigns, subscription products, and new commercial opportunities;

3. Data-Driven Performance Management

• Own business reviews and performance reporting for strategic partners;
• Monitor key commercial KPIs and proactively identify risks and opportunities;

4. Cross-Functional Leadership

• Coordinate initiatives across Operations, Marketing, Product, Finance, and Strategy teams;
• Lead complex partner projects requiring cross-functional execution.
• Escalate and resolve strategic partner issues impacting growth or customer experience;

5. Coaching & Functional Leadership

• Mentor junior Account Managers and Key Account Managers.
• Contribute to process improvements and account management standards.
• Act as a role model for commercial excellence and stakeholder management.

Our humble expectations

• 5+ years of experience in account management, retail operations; experience in e-commerce or marketplace is a plus;
• Proven track record in driving commercial growth and optimizing performance within retail or partner management environments;
• Solid negotiation skills with experience re-negotiating commercial terms to build sustainable, mutually beneficial partnerships;
• Strategic commercial mindset with the ability to build crisp, data-driven business cases and translate complex insights into actionable decisions;
• Mastery in navigating relationships at all organizational levels, fostering alignment and championing seamless collaboration between internal and external stakeholders.
• Excellent communication skills, fluency in English (C1);

Wha t we offer

• A fast-growing company with lots of career opportunities, both locally and internationally;
• Medical subscription – Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders.

Next steps

If you're ready to learn, contribute, and grow within a collaborative environment, we’d love to hear from you!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.