Group Sales Force Automation (SFA) Product Specialist

Orbico Group is No. 1 distributor and omnichannel sales and marketing services provider

in Europe, founded in 1987. We have a powerful international distribution and logistics network in 20 European countries and we employ more than 10 000 people. We are organized into three divisions: FMCG, Beauty and Sport & Style and we distribute many globally known brands including P&G, Lavazza, Kellogg’s, Mars, Mattel, SC Johnson, Coty, Converse and others. Winning in our business demands high flexibility and investing in people's development. Orbico way is to do it with the whole heart and with full dedication.

Currently Orbico is looking for:

Group SFA Product Specialist

The role will be part of Sales Transformation Program within Orbico Group structure. This role is ideal if you enjoy combining business understanding, technology and want to actively contribute to the improvement of field sales operations through digital tools. You will be working directly with stakeholders from majority of Orbico markets (most of all Bulgaria, Romania, Bosnia and Hercegovina, Croatia, Slovenia and Poland) as well as with Group functions.

Main objectives:

The role and objective of Group SFA Product Specialist is to support the SFA’s business agenda within Orbico Group, review performance of existing functionalities as well

as facilitate pilots of enhancements in selected Markets that will help define target scope of one common Group SFA application meeting most of all Sales Teams’ needs.

Key job duties:

• Work with market stakeholders to understand operational needs and translate them into SFA system improvements while keeping the end user in mind

• Support the Group SFA Product Team in managing and enhancing SFA solution

• Collaborate with Group Business Analyst, Solution Architect, UX/UI Team and external SFA vendors to deliver the best possible solutions for Orbico SFA users

• Build and maintains strong working relationships with key stakeholders in markets

• Collect functional requirements, prepare user stories and support backlog refinement

• Track rollout progress of new features and assist markets in adoption and correct usage

• Analyze user feedback and operational challenges to identify improvement opportunities

• Contribute to process standardization and optimization across selected Orbico markets

• Provide ongoing SFA support and know-how to all stakeholders within the Orbico Group

• Supports product communication, documentation and knowledge sharing

Profile:

• At least 2 years of experience in business systems, business analysis or product management, project implementation or with comparable exposure to sales support operations

• Experience in working in an international environment

• Ability to work comfortably between business and technology Teams

• Understanding of Agile ways of working and product lifecycle fundamentals

• Hands-on experience with SFA, mobile CRM or related digital tools supporting field sales and merchandising operations either from the vendor side or as an internal key user or strong motivation to develop the expertise is an advantage

• Understanding FMCG dynamics or multi-category distribution industry is an advantage

• Familiarity with development lifecycle and collaboration tools (Azure DevOps, Jira)

• Comfortable verbal and written English skills to work with international stakeholders

• Knowledge of additional CEE/SEE languages (e.g., Polish, Croatian, Romanian, Bulgarian) is an advantage

Why Join Us:

Be part of a Group Sales Transformation Program and international omnichannel team within Orbico structure that manages a portfolio of digital products including, eB2B, SFA PPM, PIM and CRM and values cooperation, ownership and continuous improvement, fostering a culture of mutual support, learning, and shared success, where initiative is appreciated and learning through exposure to real product ownership is part of everyday work.

Build the future of Orbico Group with a multi-country digital product with plenty of opportunities to expand your experience and skills in digital transformation with real operational impact

Gain hands-on exposure to product lifecycle management in an international environment, collaborating with experienced product and technology professionals.