Quality Lead Business Services - Manager (f/m/d)
Dr. Ing. h.c. F. Porsche AG
- Design and implement a standardized Quality Management System (QMS) across the Business Services organization, defining quality standards, policies, and control mechanisms
- Ensure alignment with internal controls (e.g., ISAE 3402) and compliance requirements
- Define and manage quality KPIs (accuracy, error rates, SLA adherence, rework levels) and track and report quality performance to the leadership team
- Implement quality checks, audits, and sampling methodologies, ensuring root cause analyses (RCA) are performed for recurring issues
- Identify process inefficiencies and drive standardization across teams and entities
- Lead Lean initiatives to reduce errors and improve efficiency
- Partner with Process Owners to simplify and harmonize processes before automation
- Collaborate with Automation and Digital teams to ensure quality-by-design in RPA, IDP, and Agentic Automation solutions, while identifying opportunities to reduce manual errors through automation
- Ensure data quality and process stability as prerequisites for digitalization
- Build strong relationships with team leads and managers to embed quality ownership, promote a quality-first mindset and accountability culture, and coach team leads on error prevention, not just error correction
- Bachelor’s or Master’s degree in Business, Finance or related field
- 5-8+ years experience in Business Services / SSC / BPO environment
- Strong experience in Finance & Accounting processes (AP, AR, R2R preferred)
- Proven track record in quality management, process improvement or operations excellence
- Lean / Six Sigma certification is a plus
- Experience with automation tools (RPA, AI, process mining) is an advantage
Things to know before departure:
- Start: by arrangement - always on the 1st and 15th of the month
- Working hours: full-time (40h); 27 vacation days
- Employment contract: Unlimited
- Line of work: Consulting
- Language skills: Fluency in written and spoken English, German nice to have
- Flexibility & willingness to travel
- Other: a valid work permit
Oferta de muncă a fost publicată la 2 luni în urmă
Peste 300 000 de români
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