Your mission
- Ensures that photovoltaic power plants meet the established service and operational level performance agreements as stipulated in SLAs;
- Critically Reviews new SLA and liaise closely with legal to recommends favourable terms for the O&M team
- Review service activity reports and report findings to clients as required;
- Undertake the preparation of reports according to the SLA requirements;
- Performs and/or reviews availability and PR calculations
- Assist and undertakes all required monitoring activities, including participating in the weekend on-call rota.
- Monitor critical accounts to accomplish quick and effective problem resolution;
- Manage daily activities and assist in resolving outstanding issues around the sites;
- Work closely with the field services teams to ensure full compliance with contractual obligations, including health and safety requirements
- Liaising with internal GC dedicated teams, ensuring that product defects are promptly and efficiently escalated to the manufacturer;
- Assist in the preparation of budgets, prepares payment orders for services received and invoicing for contractual fees
- Aid with problem resolution for customers on escalated product issues and invoice disputes;
- Provide Sales assistance in demos and/or customer site visits;
- Compiling and preparing quotations of additional technical services;
- Regular reporting and updating of internal KPIs;
- Other duties commensurate with the role
Your profile
- Highly organized, with attention to detail and ability to meet deadlines;
- Excellent problem solving, and ability to critically think and take appropriate decisions;
- Strong computer and networking skills including the ability to work with Word, Excel and various other MS Suite applications;
- Ideally 1-2 years in a Solar O&M role but any O&M in any industry will be an advantage
- A degree or college equivalent in a relevant technical discipline such as electrical/ electronic/ communications/ civil/ mechanical/computers etc. Additional diplomas in a business related discipline or other postgraduate degrees will be an advantage.
- Demonstrable understanding of Legal and finance concepts is highly desirable
- Highly developed interpersonal skills and ability to work with demanding clients
- Fluency in written and spoken English;
- Willingness to participate in on-call rotas
What we offer
- Be part of a professional, open, and very friendly team
- Many opportunities for professional and personal development
- Dynamic work environment, spanning many countries and cultures
- Working from home days
- Training courses, coaching sessions, mentoring from experience colleagues
About us
As a constantly growing company, we are looking for committed employees to tackle our demanding projects. We are an international full-service provider for efficient, cost-effective, but above all sustainable large-scale solar power plants. We are the point of contact for companies, farmers, private investors and local authorities. Our offer ranges from advice, analysis, financing and planning to the complete construction and grid connection of the power plants. Our goal is to work together with you to make the world a bit greener by sustainably driving the energy transition forward with CO2-neutral planning and construction of large-scale solar power plants every day.
Our values - integrity, honesty, trust, understanding and mutual support - are firmly anchored in our daily thoughts and actions. Our flat hierarchies, as well as the open and friendly working atmosphere, support the integration of these values in all management levels. In addition, we also offer our employees other benefits depending on the location.
For our constantly growing, international team with a startup mentality, we are looking for reliable personalities in many different areas who enjoy being part of an intercultural team and who work independently and proactively.
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