Collections Process Associate with Italian

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

• Highschool diploma is mandatory;

• Languages: English and Italian - minimum B2;

• Customer service skills;

• Strong interpersonal and negotiation skills;

• Team player attitude.

Job Responsibilities

• Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

• Investigating and resolving unapplied payments;

• Initiating refunds for the overpayments;

• Updating account status records and collection efforts;

• Reporting on collections activity and accounts receivables status;

• Working schedule: Monday to Friday within business hours.

Competencies and Skills

BPO Process

BPO Technology

Financial Reporting

General Reporting

Reporting and Tools