Order Desk Agent / English Fluent

Are you a detail-driven communicator who thrives in a high-volume setting?

We're on the lookout for an Order Desk Agent to manage the heart of our order workflow-ensuring accuracy, coordination, and customer satisfaction.

You will be part of the Order & Delivery Team located in Bucharest and managed by the Senior Business Controller.

Key Responsibilities

· Accurately maintain and update customer records in our CRM and ERP systems

· Check requirements, qualify incoming sales orders in CRM, and process them promptly into the ERP.

· Create, update, and follow the order fulfillment within the ERP for sales orders and customer projects

· Coordinate seamlessly with Sales to confirm order details and resolve discrepancies

· Prepare, send, and follow up on customer invoices, ensuring timely delivery and resolution of inquiries

· Assist in revenue recognition processes to support accurate financial reporting

· Track the order status and contribute to process improvements for efficiency and accuracy

Requirements & Qualifications

· English Fluent mandatory

.High school diploma or equivalent; post-secondary education in business, finance, or a related field is a plus.

· Minimum of 1+ years’ experience in order processing, customer support, or a related role.

· Exceptional attention to detail, with an analytical mindset.

· Well-developed verbal and written communication skills—clear, polite, and professional.

· Strong organizational skills and ability to handle multiple tasks in a fast-paced environment

· Proficiency with Microsoft Office tools and experience using CRM/ERP systems preferred.

What can Enea offer you?

At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

• Flexible hybrid work: A modern work model that supports a healthy work–life balance.

• Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.

• Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.

• Competitive compensation: A competitive salary package complemented by region-specific benefits.

• Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.

We would love to learn more about you!

Apply today – we review applications on an ongoing basis and may fill the position before the final deadline.

About Enea

We are a global specialist in advanced telecom and cybersecurity software, with a vision to making the world's communications safer and more efficient.
We serve 160+ communication service providers across more than 100 countries, supporting over 30% of the world’s mobile subscriptions, with billions relying on our software every day.
Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.

What can Enea offer you?
At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

• Flexible hybrid work: A modern work model that supports a healthy work–life balance.

• Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.
  

To ensure a safe and transparent hiring process, we conduct background checks and reference checks for final candidates.

About Enea :

Enea is a global specialist in advanced telecom and cybersecurity software, with a vision to make the world's communication safer and more efficient. Through continuous innovation, Enea's solutions help secure, optimize, and monetize communication services. The company serves over 300 customers in more than 100 countries, including telecom operators, communication platform providers, cybersecurity vendors, and government organizations. Every day, more than 3 billion people rely on Enea software for seamless connectivity between people, businesses, and connected devices. Enea is headquartered in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm.

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