Telecommunications Analyst @MarshTech

We are looking for a meticulous and analytical Telecommunications Analyst to become a part of our team. The successful candidate will be tasked with the design and support of the company’s telecom infrastructure and its related software, providing support to end users on systems and products, monitoring traffic and performance, and resolving issues to ensure that Marsh enjoys uninterrupted and effective telecom services. This role will be based in Cluj-Napoca, Romania. This is a hybrid role that has a requirement of working at least four days a week in the office.

We will count on you to:

• Provides daily Unified Communications support with such things as voicemail, operational support, administration, and requests.

• Acts as a single point of contact for local offices for telecom requests.

• Setups network switches, hubs, and polycoms for training and conferences.

• Patches and assists with connectivity for servers, routers etc.

• Performs on-site end user support.

• Performs daily health checks.

• Works Service Now tickets and Change Order Tasks assigned to TO, which includes interacting with the local offices and vendors to resolve issues requiring vendor intervention.

• Places orders through vendor portals.

• Provides first-line support to end users and problem resolution.

• Certifies daily platform functionality, fault tolerance, system integration and integrity.

• Maintains systems resiliency through documented best practices and schedules.

• Certifies, recommends and implements preventative maintenance and system upgrades.

• Maintains current releases to comply with vendor support requirements.

• Maintains a secure environment following the standards put forth by MMC Tech security.

• Manages and / or assists senior engineers in application patching and system upgrades.

• Manages vendor best practice for application/system reboots and vendor service requests.

• Performs the reboot and system certifications based on best practices, policies and procedures

• Manages vendor 3rd party application upgrades and reboots to assure they comply with MMC best practices, schedules and certifications.

• Develops and maintains operational information and documentation.

• Responsible for billing reconciliation, centralized invoice reconciliation, client and internal chargebacks.

• Creates and performs system maintenance schedule for PBX/IPT/VM systems.

• Coordinates physical moves of Unified Communication equipment with Regional Technology Managers for small office moves.

• Provides afterhours and weekend support for planned maintenance, emergency troubleshooting, break/fix, and potential/severity 1 incidences as part of a rotating schedule within the voice operations group.

What you need to have: 

• 2 years + experience in telecommunications or telephony

• Excellent communication and presentation skills, with the ability to convey complex information to non-technical stakeholders.

• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

• Knowledge of mobile phone technologies and industry trends is a plus.

• English language

What makes you stand out?

• Knowledge in data analysis tools and programming languages (e.g., SQL, Python, R) and data visualization software (e.g., Tableau, Power BI).

• Knowledge of telecommunications billing systems and customer relationship management (CRM) tools such as Tango.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders;

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

• Performance Bonus scheme;

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insuranc

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.