Customer Service Agent with English Language - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Would you like to use your English skills to help travelers explore the world?

As Travel Agent, you will be responsible for customizing holiday packages and creating cruise itineraries, through:

• Engaging with clients through phone calls, emails, or chat services; 
• Handling inquiries, reservations, changes to itineraries, and payments; 
• Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences; 
• Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns; 
• Using booking systems and software to secure holidays and manage clients travel plans; 

• Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise. 

The key qualities we're looking for:  

• Excellent English language skills in both speaking and writing (B2 proficiency or higher); 
• Communication and customer-service skills; 
• Knowledge of Microsoft Office Applications; 
• Prior work experience in customer service or a related field (recommended, but not mandatory); 
• Team player with a collaborative mindset and the ability to work with others towards common goals; 
• Creative problem solver with an out-of-the-box approach; 
• Attention to detail. 

You will work with the Travel Agent team from our location in Iasi and you will benefit from a 8-week on-site training program which will help you develop the required skills and knowledge to successfully assist our clients.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace(R): Conduent has been certified as a Most Loved Workplace(R) this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.

• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Join our international Travel Agent team. Apply now!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to Vedeți e-mailul pe hipo.ro. You may also click here to access Conduent's ADAAA Accommodation Policy.