German-speaking Customer Support Agent | Onsite Greece I Relocation Supported
1300 - 1400 €/lunaWW Talents
Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.
Location: Piraeus, Athens, Greece
Salary: €1,400 gross per 14 month + bonuses + full relocation package
Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)
Your Role
As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.
Your Responsibilities
- Provide German-speaking customer service and after-sales support via phone, email, and chat
- Troubleshoot product functionality and technical issues related to household appliances
- Handle customer inquiries regarding deliveries, refunds, and product-related concerns
- Accurately document customer interactions and manage cases using Salesforce
- Provide professional and solution-oriented support throughout the customer journey
- Assist English-speaking customers from the UK and Ireland when required
- Contribute to additional customer support channels and projects during low seasons
- Work with innovative and AI-powered applications when required
- Maintain high levels of customer satisfaction and service quality
What We Are Looking For
- Fluent or native-level German with C1 proficiency
- English proficiency at B2-C1 level for training and internal communication
- Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
- Excellent communication and problem-solving skills
- Typing speed of at least 25 words per minute
- Ability to confidently use customer support and CRM tools such as Salesforce
- Customer-oriented, professional, and solution-driven mindset
- Comfortable working in an international and dynamic environment
What We Offer
- €1,400 gross monthly salary per 14 months
- Monthly productivity bonus of up to €250 based on target achievement
- Transportation bonus of up to €100 per month, proportional to on-site working days after training
- International and dynamic working environment
- Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience
Why Join?
This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience .
You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.
Apply now and start your international career as a German-speaking Customer Service & Technical Support Agent in Athens, Greece.
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